Business Analyst Jr

Controls Execution & Testing (Approximately 70%) Extract and analyze data reports using Tableau. Determine whether issues are related to member misunderstanding, operational processes, or systemic concerns.

Business Analyst Jr

Key Responsibilities

Controls Execution & Testing (Approximately 70%)

• Extract and analyze data reports using Tableau.
• Perform daily review and validation of manual controls.
• Investigate control exceptions and failures using root cause analysis methodologies.
• Present findings and recommendations to business stakeholders and leadership.
• Document, review, update, and publish control procedures and standard operating procedures (SOPs).

Member Complaint Management (Approximately 30%)

• Review customer/member complaints and supporting documentation.
• Determine whether issues are related to member misunderstanding, operational processes, or systemic concerns.
• Conduct root cause analysis and identify corrective actions.
• Prepare summaries, supporting evidence, and documentation for compliance and audit review.

 
Required Qualifications

• 3–4 years of Business Analyst experience on the business side
• Experience with controls execution, controls testing, and controls documentation.
• Experience investigating member/customer complaints and conducting root cause analysis.
• Strong verbal and written communication skills.
• Experience presenting findings and leading discussions with business stakeholders.
• Hands-on experience with Tableau reporting and data analysis.

 
Preferred Qualifications

• Banking industry experience.
• Knowledge of banking products such as Deposits, Credit Cards, Consumer Lending, or Real Estate.
• Experience with Oracle.
• Basic SQL or scripting knowledge.
• Experience with issue management and governance-related processes