Business Analyst III

eTeam Inc.

Sunnyvale, CA
6 days ago

$50–$60 Per Hour

Highlights

RESPONSIBILITIES: Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties. Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritization of one s time.

Numbers & Facts

Location	Sunnyvale, CA
Industry	Other/Not Classified
Salary	$50–$60 Per Hour
Company Size	100 to 499 employees
Year Founded	1998
Website	www.eteaminc.com

Description

Job Role: Business Analyst III
Location: Sunnyvale, CA (Hybrid- 3 days minimum)
Duration: 12 Months

RESPONSIBILITIES:

Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.
Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
Execute a prioritized automation roadmap set by client: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
Build, test and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and escalate what you cannot fix.
Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
Document processes and automations as you build them, so the work is transferable and auditable.
Prepare and deliver status updates on the automation roadmap to relevant team members and leads.

Minimum Qualifications:

5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
Experience operating within enterprise planning or workforce management systems (Anaplan, or similar).
Demonstrated experience building and deploying AI-driven automations in a business operations context.
Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
Experience in process documentation and iterative process improvement, with strong attention to detail.
Full proficiency in Excel or Google Sheets.
Advanced Verbal and written communication skills, problem solving skills, and interpersonal skills
Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritization of one s time

Preferred Qualifications:

Experience with vendor or outsourced workforce operations across multiple partners and locations.
Experience with various BPO commercial models including hourly/FTE, unit-based, output-based
Knowledge of SQL, Tableau or similar data visualization applications.
Experience working with global, distributed teams.

Must-Have Skills:

Ability to handle ambiguity and develop context to find sustained solutions
Workforce planning experience
Hands-on experience with AI tools

Nice-to-Have Skills:

Vendor operations or BPO experience
Supply planning or demand planning background from tech companies

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.