Business Analyst III

Role:Business Analyst III

Location: Jeffersonville, IN or Lindon, UT

Duration: 12 Months

About the Role

We are seeking a highly motivated and technically inclined Business Analyst to support a Restaurant Point-of-Sale (POS) platform that manages end-to-end restaurant operations across both hardware and software systems. This role requires strong collaboration with cross-functional teams to translate business needs into scalable technical solutions.

Familiarity with POS systems such as Toast or Clover is a plus, but not required.

Responsibilities

Business Analysis & Solution Design

• Analyze business requirements and identify opportunities for automation.
• Define system scope and objectives aligned with user needs, business goals, and industry standards.
• Develop detailed functional and system specifications to support business requirements.
• Evaluate and recommend system improvements and operational procedures.
• Configure system settings and options as needed.

Agile Delivery & Backlog Management

• Collaborate with Product Managers and Engineering teams to break down epics into user stories.
• Ensure user stories are outcome-driven and aligned with end-user value.
• Own and manage the team backlog, including features, bugs, tasks, and technical debt.
• Lead backlog refinement sessions and ensure proper sequencing of work.
• Align story prioritization with release timelines and delivery goals.

Testing & Acceptance

• Participate in integration and user acceptance testing (UAT).
• Perform final acceptance of developed features against defined requirements.
• Present completed features to Product Management for final validation.

Release Coordination & Documentation

• Partner with Engineering and Product teams to support release planning and execution.
• Participate in release verification activities.
• Manage feature flags, including documentation, rollout, and post-release cleanup.
• Collaborate with Technical Writing to develop user guides and documentation.

Required Qualifications

• Experience working in Agile/Scrum environments with cross-functional teams.
• Strong experience with JIRA or other Atlassian tools and collaboration platforms such as Slack.
• Ability to proactively identify and resolve roadblocks.
• Experience facilitating communication across technical and non-technical stakeholders.
• Hands-on experience with User Acceptance Testing (UAT).
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience with POS systems or payment processing platforms.
• Familiarity with both hardware and software environments.
• Working knowledge of APIs and system integrations (no coding required).
• Experience collaborating with Product, UX, and Engineering teams to define requirements.
• Exposure to restaurant or hospitality technology platforms.

Tools & Technologies

• JIRA / Atlassian Suite
• Slack
• Figma
• Confluence

Key Competencies

• Agile/Scrum expertise
• API & Integration understanding
• POS / Payments domain knowledge
• Strong stakeholder communication
• Self-driven and proactive mindset

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