Duration:12 months
Job Description:- The Supply Planning Enablement Analyst will support the Scaled Product Delivery (SPD) team across the Product Data Operations (PDO) Core and MSL portfolios to enable a complex global outsourced operation servicing product partners.
- This role serves two critical functions: execute the recurring workforce planning, Anaplan and budget-adjacent operational work that keeps the portfolio running, and automate it — building, testing and deploying AI-driven solutions that remove the manual steps from those same processes in partnership with the SPD team.
Responsibilities:- Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.
- Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
- Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
- Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
- Execute a prioritized automation roadmap set by client: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
- Build, test and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
- Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and escalate what you cannot fix.
- Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
- Document processes and automations as you build them, so the work is transferable and auditable.
- Prepare and deliver status updates on the automation roadmap to relevant team members and leads.
Experience:- 5 years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
Skillsets:- Ability to handle ambiguity and develop context to find sustained solutions.
- Workforce planning experience.
- Hands-on experience with AI tools.
- Experience operating within enterprise planning or workforce management systems (Anaplan, or similar).
- Demonstrated experience building and deploying AI-driven automations in a business operations context.
- Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
- Experience in process documentation and iterative process improvement, with strong attention to detail.
- Full proficiency in Excel or Google Sheets.
- Advanced verbal and written communication skills, problem-solving skills, and interpersonal skills.
- Self-starter with experience navigating high levels of ambiguity and complexity; strong ability to work independently in tactical and operational activities and prioritization of one’s time.
Additional Qualifications:- Prior experience working inside internal technical environments or with AI tools.
- Experience with vendor or outsourced workforce operations across multiple partners and locations.
- Experience with various BPO commercial models including hourly/FTE, unit-based, output-based.
- Knowledge of SQL, Tableau or similar data visualization applications.
- Experience working with global, distributed teams.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140