Business Analyst II

This position sits onsite in Nashville, TN. 

Do you want to join an organization that invests in you as a Business Analyst WFH? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Reporting to the Corporate AVP of Operations for the Patient Logistics Centers, the Corporate Director of Operations for Patient Logistics Centers is responsible for effectively leading a multitude of aspects of Patient Logistics Centers operations across the five field locations, including the implementation and integration of new programs, processes, and functions within the centers. The Corporate Director of Operations will also have corporate oversight and leadership of center labor & productivity, standardization efforts, process improvement, alignment for new acquisitions and new functions within the Patient Logistics Centers, technology strategy & integration, and emergency preparedness. The Corporate Director of Operations takes leadership in these areas by collaborating with Enterprise department leaders and Patient Logistics Centers field and corporate leadership, as well as partnering with the Corporate AVP of Patient Logistics Centers for clinical process integration and needs. HCA Patient Logistics Centers have been evolving over recent years and will only continue to mature. This transformation will require a high level of collaborative partnership and leadership maneuvering within a highly matrixed environment.

Participates as a key contributor to the development, planning, and execution of Patient Logistics Centers initiatives. Based on the extensive involvement of Patient Logistics Centers in many lines of business and support service lines, this role will necessarily function as the “face” of the department along with the Corporate VP and AVP. This role will also serve as owner for numerous internal Patient Logistics Centers initiatives; Patient Logistics Centers representation on external initiatives; and assigned as lead business collaborator for Patient Logistics Centers IT&S initiatives. Will work closely with data metrics to identify, track and measure outcomes associated with initiatives and operations functions to ensure achievement of the Patient Logistics Centers service line and Company goals. This role understands the Patient Logistics Centers organizational needs and develops creative approaches to support collaboration, supports standardization and integration across HCA.

What you will do in this role:

• Key Contributor to the development, planning, and execution of Patient Logistics Centers programs and projects
• Leads in collaboration with Patient Logistics Centers field leaders all integration tactics for new facility or access point acquisitions made by the Company, including onboarding of new Patient Logistics Centers acquisitions
• Supports efforts needed by Corporate VP in the expansions or consolidations of Patient Logistics Centers locations, and alignment needs with corporate level departments for optimal integration
• Collaborates with the data analyst team in implementation of the Patient Logistics Centers reporting/data optimization and standardization efforts for business operations and the expansion of reporting needed for additional functions such as PLC BH, Central Patient Placement (CPP), and transportation strategies.
• Supports all aspects of the Patient Logistics Centers emergency preparedness programs, collaborating with Corporate AVP when clinical input and decision making is needed to ensure proper alignment
• Supports the onboarding and development of new Patient Logistics Centers leaders and operations analysts in partnership with field leadership, including site visits for hands-on work when needed
• Drives alignment with key service lines, business areas, departments, and programs to support HCA and Patient Logistics Centers and to increase collaboration for growth across HCA
• Presents at hospital, division, and corporate level meetings when needed or as substitute for Corporate VP & AVP
• Supports all other duties as assigned by the Corporate AVP of Operations for the Patient Logistics Centers, with frequent interaction and assignments from HCA senior leadership

What qualifications you will need:

• Bachelor’s degree required
• 7-10 years relevant work experience
• 3-7 years managerial experience
• Patient Logistics Centers operations experience preferred
• Strategic insight: The ability to be strategic in bringing ideas to the leadership table
• Emotional intelligence: To lead meetings and make decisions independently at the customer’s level
• Business Acumen: Strong business acumen of the hospital industry, service lines, and Patient Logistics Centers operations. Demonstrated knowledge about healthcare and specifically HCA’s core businesses
• Leadership: Demonstrated success leading cross-functional teams through influence, collaboration, coaching, and feedback without direct reporting authority
• Continuous Improvement: Organizing and managing activities associated with continuous improvement in the Patient Logistics Centers organization. Supports specific critical continuous improvement efforts
• Managing multiple tasks/responsibilities: Managing and achieving a multitude of objectives simultaneously in an effective manner to meet deadlines and balance the workload for successful meeting of expectations and overall work output
• Training Skills: Exhibits good training skills. Promotes adoption of Patient Logistics Centers initiatives across the organization
• Analytical Skills & Decision Making: Skilled at researching complex issues and providing alternatives, benefits, and risks
• Senior Leader Support and Interaction: Ability to interact with HCA’s senior leaders and work with all levels of management of the company

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Business Analyst WFH opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.