Business Analyst IILocation: Fully Remote, any approved states (
AZ, ID, NM, UT, WA, IA, NE, TX, WI, MI, KY, OH, NY, FL, GA)
Duration: 3-month contract/strong potential for extension and/or perm hire
Schedule: 8am – 5pm EST
Hire Type: A temp to hire position for the right candidate who demonstrates performance at a high level
Work Status: USC or GC - Unable to sponsor a visa at this time
Position Summary
The Senior Business Analyst supports the Public Website (PWS) operating model across our clients' enterprise and Health Plan websites. This role translates business, regulatory, accessibility and member-experience needs into actionable requirements and coordinates delivery from intake through production validation. Working with the PWS Director, Manager, Health Plans, IT and external partners, the analyst will stabilize post-launch operations, reduce the backlog, strengthen governance and support ongoing enhancements and integrations. RACI-Based Accountability Responsible for business analysis, requirements, workflow coordination, content and compliance intake, backlog execution, UAT coordination, defect follow-up and operational reporting.
Must Have Skills
- Senior-level business analysis experience, including requirements elicitation, process mapping, user stories, acceptance criteria and traceability. Sitecore experience is required.
- Strong Jira backlog, intake, prioritization, workflow and dashboard/reporting skills.
- Experience coordinating UAT, defect triage, release readiness, production validation and post-release stabilization.
- Knowledge of website content operations, CMS workflows and digital-platform enhancements or integrations.
- Working knowledge of accessibility and compliance practices, including ADA/Section 1557, document accessibility, audit evidence and remediation tracking.
- Demonstrated ability to collaborate with Health Plans, IT, Legal/Compliance, business owners and third-party vendors in a matrixed environment.
- Strong analytical, documentation, facilitation, communication and escalation-management skills.
- Healthcare or other highly regulated industry experience preferred.
Day to Day Responsibilities
- Manage PWS requests from intake through completion, confirming scope, business owner, approver, priority, level of effort, acceptance criteria and service-level expectations.
- Elicit and document business, functional, content, regulatory and accessibility requirements; convert them into Jira epics, stories, tasks and defects.
- Coordinate Health Plan and enterprise stakeholder reviews and secure required approvals before work proceeds.
- Maintain and prioritize the backlog; monitor aging, dependencies, risks, decisions and ownership; provide clear status reporting and escalate blockers.
- Partner with IT, AMS and other vendors on solution clarification, estimates, sprint/release planning, issue resolution and knowledge transfer.
- Develop UAT plans and scenarios, coordinate testers, manage defects and confirm acceptance and production readiness.
- Support monthly accessibility and security scan cycles by triaging findings, assigning owners, tracking remediation, coordinating rescans and retaining evidence.
- Coordinate content and PDF accessibility remediation, publishing validation and quality checks across enterprise and Health Plan websites.
- Analyze trends in tickets, defects, scan findings and enhancement demand; recommend process, platform and member-experience improvements.
- Maintain governance artifacts, process documentation, decision logs, release records and operational dashboards.
Required Years of Experience
- 5+ years of business analysis, digital product/platform operations, website delivery, or related experience; 2+ years supporting complex cross-functional initiatives in a regulated environment preferred.
Required Licensure / Education
- Bachelor's degree in Business, Information Systems, Healthcare Administration, Communications, or a related field, or equivalent combination of education and experience. CBAP, PMI-PBA, Agile/Scrum, accessibility, or related certification preferred.