Business Analyst

About the Role

We’re seeking a mid-level ITS Business Analyst (5 years experience) to support vendor-delivered technology projects and selected internal application initiatives. You will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and help plan communication and training to ensure smooth adoption. The role also contributes to production support, triaging issues and clarifying bugs with development and vendor teams.

Key Duties & Responsibilities

• Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
• Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
• Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
• Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
• Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
• Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
• Gather and refine requirements for internal application enhancements and minor projects.
• Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.

Qualifications

• 5 years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst).

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.