Business Analyst - Consultant

InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. - Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.

Title:Business Analyst - Consultant
Location:Columbia SC 29210
On-site/Remote/Hybrid: Hybrid (2 days remote per week)
Duration: 12 Months
Interview Process: 1 round, Virtual or Onsite
No of submissions: 2
No of Positions: 1

Hybrid, up to 2 remote days per week with no back-to-back remote days allowed.
Candidate must be a CURRENT SC resident. No relocation allowed.

Job Description:
Under limited supervision reporting to DOR's General Counsel, serves as a Business Analyst responsible for analyzing business needs of our collection team as their duties relate to the enforcement of South Carolina tax laws. This individual will be responsible for sharing knowledge of the use of tax data contained in our integrated tax systems to effectuate successful team collections. In addition, knowledge of the various sections and their functions within DOR is critical in being able to navigate through the agency for assistance and support needed. Analyzing and recommending enhancements to DOR tax systems to provide reports to improve the functionality of the team is also a responsibility of this analyst. This individual will work with DOR's upper management as well as the Director to evaluate and troubleshoot any and all collection issues with the team, and after analysis of same, provide business solutions. Knowledge in all areas of taxation administered by DOR is essential to this position, along with expertise in analyzing specific collection reports generated by our integrated tax systems.

Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Work closely with Security and Technology Services staff as needed.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related-improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders within DOR.
- Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
- Prioritize numerous issues of varying severity and effectively manage the resolution of collection accounts taking into consideration time constraints due to expiration of liens within IT systems.
- Good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper Management and team members.
- Mentor and lead staff members.

Technical
- Troubleshoot and recommend solutions and/or enhancements for collections data regarding various collection reports generated by our integrated tax systems.
- Recommend new reports that will enhance success of the team to identify debtors through tax systems.
- Maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
- Adhere to corporate information security guidelines and promote information security among team members.
- Performs other duties and special projects assigned pertaining to tax systems.

Required Skills
1. 3+ Years of Process Improvement Experience
2. 3+ Years of Integrated Tax System Experience
3. 3+ Years of Experience Training Team Members on Tax Data
4. 3+ Years of Experience in State Government
5. 3+ Years of Experience with SharePoint
6. Ability to analyze and make enhancements to integrated tax systems
7. Bachelor's Degree – field of study is open but the degree must be complete and verifiable

Preferred Skills

1. GENTAX Experience

Additional Skills
1. Experience with process improvements
2. Must have initiative, be self-motivated
3. Leadership skills and Supervisory experience
4. Ability to communicate clearly, both orally and written
5. Ability to prioritize tasks
6. Ability to support team members in their job duties
7. Ability to analyze needs of team members
8. Ability to multi-task and possess time management skills
9. Ability to establish and maintain excellent working relationships with business
users, management and IT staff
10. Ability to create solutions for systemic team issues

About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.