Business Analyst

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Business Analyst

• Location: Columbus, Ohio 43219
• Work model: On-site
• Posted 2 weeks ago
• Job ID: JPC - 210821

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Job Description

Business Systems Analyst (Senior) - Credit Card Servicing | Columbus, OH | C2C

[About the Role]

Join an innovative Payments Organization as a Senior Business Systems Analyst supporting back-end Credit Card Servicing. You'll operate at the intersection of technology and business, driving system improvements that ensure highly available and reliable payment capabilities. Collaborate cross-functionally in a dynamic, agile environment where your analytical expertise and passion for delivering quality solutions will have a direct impact on business outcomes. Enjoy opportunities for professional growth in a team that values initiative, flexibility, and strong partnership.

[Responsibilities]

• Analyze complex business issues, recommend solutions, and define requirements to guide application development and business process improvements.
• Lead creation of use cases, user stories, business process flows, and data flows to inform and drive successful implementations.
• Partner with Product Managers and Product Owners to scope epics and features, ensuring cross-team impacts and dependencies are identified early.
• Drive continuous application reliability improvements, minimize risk, and support infrastructure enhancement initiatives.
• Facilitate backlog refinement, maintain evergreen documentation, and communicate backlog/user story status with stakeholders.
• Identify, document, and help remediate compliance vulnerabilities in collaboration with IT and business teams.
• Participate actively in agile ceremonies, contributing to a culture of collaboration and high performance.

[Required Skills and Experience]

• 5+ years of experience in business analysis for product and/or software development.
• Bachelor's degree.
• Demonstrated ability to elicit requirements and produce functional specifications, user stories, and related artifacts.
• Strong interpersonal skills with a track record of building productive relationships across teams.
• Exceptional analytical, written, and verbal communication abilities.
• Experience working in agile or iterative delivery models with detailed user stories and acceptance criteria.
• Proven adaptability and ability to prioritize tasks in a fast-paced, evolving environment.

[Preferred Skills]

• Card product and processing experience, ideally within financial services.
• CBAP certification.
• Experience with Jira or Azure DevOps for user story and documentation management.
• Knowledge of API integrations, external file transfers, and front-end web application development.
• Familiarity with IT architecture and cloud platforms (a plus, not required).
• Experience supporting audit and compliance activities.

[Benefits]

• Work remotely or on-site - no local requirement.
• Exposure to advanced payment systems and enterprise-level agile teams.
• Career growth in a supportive, collaborative culture recognized for empowering team members.
• Competitive compensation on a C2C basis.
• Opportunities to expand your expertise across business analysis, product management, and technology domains.

[How to Apply]

Excited to join a high-impact team transforming credit card servicing systems? Submit your resume today to be considered for this exclusive opportunity. Face-to-face interviews are not required. Candidates must be authorized to work without sponsorship.

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Job details

Job ID JPC - 210821

Location Columbus, Ohio, United States

Work Model On-site

Job Type C2C

Posted October 5, 2026

Skills Basic Qualifications:• 5 years of experience in business analysis of product and/or software development• Bachelor's Degree Preferred Qualifications:• Demonstrated experience and competency in eliciting requirements and producing requirement artifacts (functional specifications use cases User Stories Business Process Flows data flows and story boards etc)• Card Product experience and processing experience background Financial Services industry experience• Adept in building team relationships and partnering across organizational lines• Excellent collaboration skills a positive attitude high energy strong interpersonal skills organized and highly motivated• Able to see and articulate patterns and relationships between technologies processes business models and people• Self-starter with the ability to appropriately prioritize and plan complex tasks in rapidly changing environment• Thrives in a dynamic work environment does whatever it takes to delivery successfully exhibits flexibility and is recognized as being a strong team player• Business Analysis (CBAP) certification• Exceptional problem solving and strategic thinking skills demonstrating conceptual knowledge• Excellent analytical and communication (written and verbal) skills with knowledge of front-end web application development and IT architecture• Has previous experience with Agile or Iterative delivery models inclu

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