Business Analyst
Expedite Technology Solutions, LLC
Charlotte, NC
The Business Analyst will support an end‑to‑end Restaurant Point‑of‑Sale (POS) platform , covering both hardware and software components.
The platform operates on Android and iOS devices and manages restaurant operations across payments, integrations, and workflows.
Experience with Toast or Clover is helpful but not required .
Key Responsibilities
- Analyze business requests and define solutions using automated systems
- Translate business and user needs into clear system requirement specifications
- Break down epics and features into outcome‑focused user stories in collaboration with:
- Product Managers (business needs)
- Principal Software Engineers (technical guidance)
- Maintain, prioritize, and groom the team backlog (user stories, bugs, tech debt)
- Lead backlog refinement and story sequencing to meet delivery timelines
- Perform User Acceptance Testing (UAT) and final acceptance of stories
- Present completed features to Product Management for final approval
- Partner with UX, Technical Writing, and cross‑functional stakeholders
- Coordinate with Development Managers on:
- Release planning and verification
- Feature flag documentation, enablement, and post‑GA cleanup
- Proactively identify and remove delivery roadblocks
- Facilitate collaboration with downstream technical teams
Key Skill Requirements
- Strong experience working in Agile/Scrum environments
- Comfortable working with JIRA, Confluence, Atlassian tools, and Slack
- Solid understanding of API integrations and troubleshooting
- Background in Payments / POS systems
- Candidates with both hardware and software experience are prioritized
- Ability to work cross‑functionally with Product, UX, Engineering, and stakeholders
- Strong documentation and communication skills
- Experience prioritized over degree (no coding required, but technical aptitude is essential)
Performance Metrics (KPI / SLA)
Performance is project‑based and evaluated on:
- Quality of requirements
- Customer satisfaction
- Number of reworked tickets
- Bugs and defects
Tools & Technologies
- JIRA / Atlassian Suite
- Confluence
- Figma
About the Company
Expedite Technology Solutions, LLC
At Expedite Technology Solutions, we believe that technology helps businesses succeed, but people make the real difference. We combine our knowledge of technology with a superior level of service to bring you IT experts that can make a real difference for your business.
Based in Atlanta, GA, Expedite is a minority and woman owned business. We have spent our entire careers working in IT services. We have a combined experience of more than 25 years in technology outsourcing, professional services, and staffing. Because of our experience, we can offer the same services as a large company, but our size allows us to stay innovative and gives us the flexibility to act quickly. We work with clients to come up with creative and cost efficient solutions.
We started the company to combine our experience with our customer centered philosophy, creating the personalized service that each client deserves. Delighting our clients is the number one priority with each engagement.