Our client, a water technology provider, is seeking an experienced Business Analyst for a 6+ month contract engagement. The location is in the south Charlotte area and the role will be working on site for training and then after training and onboarding, shift to working in a hybrid capacity.
In this role, you will serve as a critical bridge between business stakeholders and technical teams, translating complex business requirements into scalable Salesforce solutions. The ideal candidate brings a strong command of the Salesforce platform, a structured analytical mindset, and the ability to communicate effectively across all levels of the organization.
Key Responsibilities
Design and deliver functional and technical solutions to business challenges leveraging Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Engage with business stakeholders and cross-functional partners to elicit, document, and prioritize requirements
Analyze existing business processes and data to identify opportunities for improvement and develop actionable solutions
Collaborate with stakeholders throughout the implementation lifecycle to ensure newly deployed functionality meets defined business objectives
Develop and execute test plans to validate system enhancements, ensuring quality and accuracy prior to release
Produce clear and comprehensive documentation including business requirements, functional specifications, test cases, and user guides
Prepare and present formal recommendations for new systems, process improvements, and organizational changes based on thorough analysis
Qualifications
35 years of experience in a Business Analyst role, with demonstrated expertise in Salesforce implementations
Proficiency across Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud
Strong ability to translate business needs into well-defined functional and technical requirements
Exceptional written and verbal communication skills, with the ability to present findings and recommendations to both technical and non-technical audiences
Salesforce Administrator or Business Analyst certification preferred
Experience with UAT (user acceptance testing) and formal documentation practices
Bachelor's degree in Business Administration, Information Systems, or a related field preferred