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Infrastructure Business Analyst - Pontiac, MI Digital Technology Solutions
Boston, MA5 days ago
- Contractor
- Full-time
Highlights
Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required. Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements.
Numbers & Facts
| Location | MA |
Description
- Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
- Works under the direction of the Manager to provide application solutions for assigned business areas
- Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs
- Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance)
- Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
- Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests
- Communicates effectively with all parties related to assigned process area
- Achieves established goals
- Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required
- Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
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