| Location | CA (Remote) |
| Salary | $90,000–$115,000 Per Year |
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Business Analyst
Remote
Full-time
$90,000 - $115,000 USD
Description
Translate operational needs into data-backed requirements and process improvements across NOC, Field Ops, Engineering, and PMO. Build dashboards, model capacity, and partner with product to enhance our AWiPS platform-boosting our 96% first-time-right metric and overall SLA performance.
Key Responsibilities
Elicit and document requirements; groom backlogs with Product/Engineering
Build dashboards that track SLA, capacity, and cost; drive action with insights
Run root-cause and variance analyses; recommend process and policy changes
Support UAT, rollout communications, and training for AWiPS enhancements
Model demand and workforce capacity for multi-state deployments
Maintain SOPs, metrics dictionaries, and change-management artifacts
Requirements
Bachelor's in Business, IS, Engineering, or related field
3-5 yrs business analysis or ops analytics in telecom, utilities, or field services
Strong SQL and advanced Excel; experience with Power BI/Tableau
Comfort mapping processes (BPMN/SIPOC) and writing user stories/acceptance criteria
Familiarity with ITSM/Jira and KPI design (SLA, MTTR, truck-roll efficiency)
Excellent stakeholder facilitation and concise executive communication
Benefits & Perks
Remote-first culture with quarterly remote-work allowance
Medical, dental, vision + life insurance; 401(k) with 5% match
Education reimbursement and analytics certification support
25 days PTO + 10 paid holidays
Annual team summit at Boca Raton HQ
Apply for this Position
Position
Business Analyst
Location
Remote
Salary Range
$90,000 - $115,000 USD
Apply via Email
HR Contact
[email protected]
Questions?
For questions about this position or the application process, feel free to reach out to our HR team.
[email protected]
Equal Opportunity Employer
Amtec is committed to diversity and inclusion in the workplace.
Amtec
Connecting North America-one gigabit at a time.
Founded 1972 • 350+ employees
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Contact
902 Clint Moore Rd #235
Boca Raton, FL 33487
(561) 999-9101
[email protected]
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