Business Analyst and Project Manager – Clinical Systems (RBQM / CTMS / CS Portfolio Support)

Falcon Smart IT

San Mateo, CA
Today

$125,000–$137,000 Per Year
Full-time

Highlights

The ideal candidate will have strong expertise Project management and in analyzing and translating business needs into BRDs, user stories, and acceptance criteria, while collaborating closely with development, QA/UAT to ensure successful delivery. The role requires excellent communication and problem-solving skills, along with proven ability to work with business teams to refine requirements and ensure alignment with project goals and deliverables.

Numbers & Facts

Location	San Mateo, CA
Job Type	Full-time
Salary	$125,000–$137,000 Per Year

Description

We are seeking a Project manger / Business Analyst with requirement gathering, documentation, and stakeholder engagement within the Regulatory domain. The ideal candidate will have strong expertise Project management and in analyzing and translating business needs into BRDs, user stories, and acceptance criteria, while collaborating closely with development, QA/UAT to ensure successful delivery. The role requires excellent communication and problem-solving skills, along with proven ability to work with business teams to refine requirements and ensure alignment with project goals and deliverables.

Job Responsibilities

We are seeking a BA background with strong PM Skills and Clinical domain knowledge requirement gathering, documentation, and stakeholder engagement within the Clinical Ops domain.Knowledge on RBQM, CTMS Support. CS Portfolio Support along with Problem solving and taking intiative and driving to completion.

Coordinate and facilitate discussions across Clinical Systems and Operations, and cross-functional stakeholders to align on requirements, timelines, risks, and action items.
Develop and track integrated project timelines, provide status updates, and manage activities using Azure DevOps (ADO).
Collaborate with Study Managers, Business teams, and Support Leads to define technical tasks, resource estimates, and support processes.
Gather, analyze, document, and manage business requirements, use cases, SOPs, training materials, and process documentation.
Provide day-to-day application support, ticket management, customer support, and resolution of business and system-related issues within SLA timelines.
Deliver user training, knowledge transfer sessions, and support cross-functional teams to ensure smooth system and process operations.
Participate in Tier 1, 2, and 3 Clinical Systems support, including troubleshooting technical/functional issues and supporting Custom App/SaaS application

Qualifications

Primary (Must have skills):

8+ years of experience in PM / Business Analysis with RBQM, CTMS Support. CS Portfolio Support
6+ Experience working with Clinical Systems and CTMS platforms,
6+ Strong understanding of SDLC, support processes, and ticket management workflows.
4+ Experience with Azure DevOps (ADO) for activity tracking and project management.
Strong stakeholder management, communication, and facilitation skills.
Experience gathering and documenting business requirements and process flows.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, troubleshooting, and problem-solving capabilities.
Experience working within Tier 1, 2, and 3 support models.
Knowledge of clinical operations processes and GxP/regulatory environments is preferred.

Soft skills/other skills:

Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages

Interpersonal Skills:

Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.

Problem-Solving and Analytical Thinking:

Capability to troubleshoot and resolve issues efficiently.
Analytical mindset

About Company

A global Agentic AI and digital transformation company that helps enterprises use AI and modern technology to improve their business and gain a competitive advantage. We primarily serve the Healthcare and Software & Digital Platforms industries.

Our key services include:

Agentic AI Services – Building AI agents and solutions to automate and transform business processes.
Foundational AI Services – Modernizing data, analytics, and BI environments to make them AI-ready.
Operational AI Services – Managing and optimizing AI agents and enterprise applications to reduce costs and improve efficiency.