Responsibilities
- Gather and document business requirements for new initiatives, system enhancements, and application needs.
- Document current and future state processes, GAP analyses, user stories, acceptance criteria, and process flows.
- Facilitate Agile ceremonies: daily stand-ups, sprint planning, backlog grooming, retrospectives.
- Conduct project meetings, demos, trainings, and prepare detailed meeting notes.
- Present requirements to technical and business teams for validation and discussion.
- Participate in functional and systems integration testing; develop test plans, scenarios, and results.
- Support User Acceptance Testing (UAT) and customer validation.
- Develop user guides, training materials, and provide implementation/maintenance support.
- Collaborate with development, infrastructure, and support teams to resolve crossfunctional issues.
- Utilize tools including MS Office, SharePoint, Teams, GitLab, MS Project, and Visio.
- Support project managers in RFP/SOW reviews and Agile tool management..
Qualifications:
Required Skills & Experience
- 5+ years of business analysis experience, including requirements gathering and documentation.
- Strong analytical, problemsolving, organizational, and communication skills.
- Experience with process mapping, feasibility studies, system documentation, and customer engagement.
- Knowledge of SDLC and multiple project management methodologies (Waterfall, Iterative, Agile).
- Ability to manage multiple concurrent priorities independently.
- Strong SQL, PL/SQL, Oracle databases experience (5 years).
- Web application experience with Oracle APEX, Microsoft .NET.
- Bachelor's degree in IT, Information Systems, Computer Science, or equivalent experience.