Business Analyst 2

Business Analyst 2

4601 W. Guadalupe St., Austin, TX 78751 (Hybrid - 2 days onsite: Tuesdays and Thursdays)

2 Months contract

Possible Extended Hours: Evenings, weekends, and holidays as needed (pre-approval required for overtime).

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 5 Required Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. 5 Required Excellent problem-solving and critical thinking skills and a strong attention to detail. 5 Required Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. 4 Required Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives. 4 Required Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements. 4 Required 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. 4 Required ITIL 4 Foundation certification.

Job Description:

Texas Health and Human Services Commission (HHSC) seeks an experienced Business Analyst 2 to support the IT Service Management (ITSM) team in managing and overseeing Configuration Management (CM) processes. The selected candidate will ensure all Configuration Items (CIs) are documented, updated, and aligned with agency policies.

The BA will be responsible for:

• Evaluating and analyzing current business systems and user needs.
• Formulating system solutions aligned with business strategies.
• Reengineering business processes and identifying technological improvements.
• Documenting user requirements and translating them into program functions.
• Performing risk analysis and preparing cost/benefit or ROI evaluations.

The Configuration Manager role embedded within this BA position also includes:

• Defining and maintaining a comprehensive configuration management plan.
• Coordinating with cross-functional teams (applications, infrastructure, operations).
• Enforcing CM standards and performing audits for compliance.
• Ensuring CM tools (e.g., ServiceNow, BMC Helix) are effectively used and maintained.