GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. This role is ideal for an organized, proactive professional who enjoys taking ownership, improving workflows, developing SOPs, and managing multiple business functions.

Business Administration Manager

Insurance Agency | Commercial & Personal Lines Experience Preferred

Reports To: President of Operations
Compensation: $85,000–$110,000 annually, depending on experience
Work Arrangement: Hybrid or preferably in-office

Position Overview

We are seeking a hands-on Business Administration Manager to oversee daily business operations and ensure administrative functions run efficiently. This role is ideal for an organized, proactive professional who enjoys taking ownership, improving workflows, developing SOPs, and managing multiple business functions.

Responsibilities include accounting administration, HR and payroll, reporting, agency systems, office operations, vendor coordination, and process improvement. This individual will work closely with senior leadership while independently managing day-to-day responsibilities.

Key Responsibilities

Accounting & Financial Administration

• Oversee bookkeeping, AP/AR, vendor payments, recurring expenses, and client refunds.

• Track and reconcile carrier commissions and customer payments.

• Coordinate bank and credit-card reconciliations.

• Maintain financial records and prepare P&L statements and recurring reports.

• Identify discrepancies and coordinate with outside accounting and tax professionals.

Human Resources & Payroll

• Manage employee records, payroll administration, PTO tracking, and benefits documentation.

• Support recruiting, hiring, onboarding, and offboarding.

• Coordinate employee system access, technology setup, and carrier access.

• Maintain HR documentation and assist with performance reviews and compliance.

Reporting & Business Analytics

• Prepare sales, production, retention, financial, and operational reports.

• Track KPIs, maintain management dashboards, and validate data.

• Provide accurate, timely information to support leadership decisions.

Agency & Systems Administration

• Support agency management systems, user permissions, carrier portals, and data accuracy.

• Manage software subscriptions, licenses, and user accounts.

• Coordinate licensing, carrier appointments, renewals, and agency records.

IT, Office & Vendor Administration

• Coordinate with outside IT providers regarding technology setup, equipment, access, and technical issues.

• Manage office supplies, facilities, equipment, vendors, service providers, and recurring agreements.

• Maintain equipment inventories and technology subscriptions.

• Assist with administrative responsibilities related to company-owned property as needed.

Process Improvement & SOP Development

• Document, develop, and improve business processes and workflows.

• Create and maintain SOPs, checklists, forms, templates, and training materials.

• Maintain an organized SOP library and identify opportunities to streamline or automate recurring tasks.

Outsourced Team Coordination

• Coordinate outsourced administrative resources, assignments, and turnaround times.

• Maintain workflows, facilitate communication, and escalate performance or process concerns to leadership.

Qualifications

• 5+ years of experience in business administration, operations, accounting administration, office management, HR administration, or a related field.

• Hands-on experience with bookkeeping, AP/AR, reconciliations, and financial reporting.

• Experience with payroll, HR administration, and employee onboarding.

• Strong Excel and Microsoft Office skills.

• Experience with business management, CRM, or agency management systems.

• Ability to coordinate with outside accountants, HR professionals, IT providers, and vendors.

• Strong organizational, project management, communication, and problem-solving skills.

• Ability to manage multiple priorities independently and meet deadlines.

• Experience developing SOPs, improving workflows, and implementing processes.

• Insurance agency or brokerage experience, particularly in Commercial or Personal Lines, is strongly preferred. Financial services or professional services experience is also beneficial.

How to Apply

Please submit your resume to

Jennifer.Thompson@gogpac.com

and reference Business Administration Manager.

Jennifer Thompson
Senior Director | gpac
605-310-3041

Jennifer.Thompson@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.