Business Account Specialist II

Lancesoft

Johnston, RI

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JOB DETAILS

SALARY

$22

SKILLS

Analysis Skills, Best Practices, Billing, Construction, Construction Design, Cost Estimates, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Maintenance - Electrical, Maintenance Services, Microsoft Excel, Microsoft Outlook, Operational Support, Order/Customer Fulfillment, Problem Solving Skills, Procedure Implementation, Process Improvement, Regulatory Requirements, Resolve Customer Issues, Secondary School, Service Delivery, Service Level Agreement (SLA), Team Lead/Manager, Trend Analysis

LOCATION

Johnston, RI

POSTED

9 days ago

Length of Assignment: 12+ months –possibility to extend based on performance/position need

Pay range: $22.00 - 30.00/hr on w2 (all inclusive)

Important:

This role is hybrid in the Johnston, RI Office (1301 Atwood Avenue, Johnston, RI)
Experience with Outlook and Excel required

Job Description:
To be the primary point of accountability for the handling of external customer requests for electric service, ensuring customer satisfaction is achieved through the completion of work and resolution of any issues during the transactional service fulfillment lifecycle.

Key Accountabilities:

Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’electric service orders are communicated and delivered against service level agreements.
Perform, validate, or process non-utility billing/CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric Service projects.
Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
Process electric service request contracts or agreements so that customers can have service construction work completed.
Work with other business stakeholders to support the fulfillment of customers’requests for electric service.

Additional Responsibilities for this position:
Representatives are expected to deliver on the key accountabilities list above as well as those listed below:

Perform prescribed accountabilities for complex residential, commercial or industrial related requests for electric service so that service construction work can be completed.
Develop and maintain effective relationships with other business units in order to share best practice in customer / operations support and understand and challenge business decisions.
Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with Client policies and regulatory requirements.
Review customer issues and highlight relevant information in order to enable analysis of key themes and trends.
As directed, provide team lead support to facilitate concepts, processes, improvements, and best practices in support of the Customer Fulfillment team and customer satisfaction.
Support team outcomes including cross-training on other team responsibilities,
assist or lead analysis or reporting, lead process improvements, represent team in cross-functional meetings.

Qualifications:

Bachelor’s degree required
5 years of experience with bachelor’s degree
High School education;9+ years of experience in a customer-facing electric or gas role, design, or construction role, or 7+ years of customer service
Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
Possesses solid understanding of ** Energy’s electric or gas business, policies from a residential or commercial perspective.
Adept at software necessary for data entry.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/