Business Account Representative

IDR is seeking a Business Account Representative to join one of our top clients for an opportunity in Pittsburgh, Pennsylvania. This role is part of a growing energy services organization focused on delivering exceptional customer solutions. The Business Account Representative serves as the initial point of contact for service-related inquiries, ensuring timely and efficient resolution while maintaining high customer satisfaction.

Position Overview for the Business Account Representative:

• Serve as the primary contact for all customer service-related issues, analyzing inquiries to determine the best course of action.
• Manage customer accounts by resolving billing, remittance, and utility-related questions efficiently.
• Support team and individual productivity goals while maintaining exceptional customer service standards.
• Analyze customer interactions and prepare detailed reports to support service improvements.
• Assist in contract renewals and ensure customers fully understand product and service provisions.

Requirements for the Business Account Representative:

• 1–2 years of prior experience in energy industry, customer service, billing, or collections.
• Strong analytical and problem-solving abilities with proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Ability to analyze information, resolve issues, and make quick, fact-based decisions.
• Capacity to learn multiple systems supporting customer service operations swiftly.
• Bilingual Spanish/English speaking ability is preferred but not required.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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