Bus Person - In-Room Dining

The In-Room Dining Bus Person is responsible for supporting exceptional guest service by maintaining cleanliness, organization, and efficiency within the In-Room Dining operations at Wynn Las Vegas. This role plays a key part in delivering a seamless luxury experience by ensuring guest trays, delivery equipment, and service areas are maintained to the highest standards.

Working behind the scenes and in guest corridors, the Bus Person must demonstrate urgency, attention to detail, and professionalism while supporting service staff in a high-volume, fast-paced luxury environment.

Key Responsibilities

In-Room Dining Service Support

• Collect, clear, and transport in-room dining trays, tables, and service equipment promptly from guest hallways and rooms (as permitted)
• Ensure all collected items are handled carefully and returned to service areas efficiently
• Assist servers and assistant servers with staging and preparation for deliveries
• Maintain awareness of active delivery timelines to support smooth service flow

Guest Experience Support

• Interact with guests in a courteous, professional, and discreet manner when encountered in hallways or guest areas
• Respond promptly to guest requests or direct them to the appropriate team member
• Maintain a polished and respectful presence that reflects Wynn's luxury service standards
• Support an uninterrupted, high-quality guest experience through efficient and quiet service

Cleanliness, Sanitation & Organization

• Maintain cleanliness and organization of in-room dining stations, dish areas, and storage spaces
• Ensure hallways and service corridors remain clear, clean, and presentable at all times
• Follow all food safety, sanitation, and health regulations consistently

Operational Readiness

• Stock and replenish service areas with necessary supplies including linens, dishware, condiments, and amenities
• Assist with opening, running side work, and closing duties with attention to detail
• Support inventory awareness and communicate any shortages or needs to leadership

Service Coordination & Team Support

• Communicate effectively with servers, kitchen staff, and coordinators to ensure timely service
• Respond quickly to requests from the In-Room Dining team
• Assist with lifting, transporting, and staging equipment needed for large or VIP orders
• Contribute to a cohesive, team-focused environment

Compliance & Brand Standards

• Adhere to all Wynn grooming, uniform, and appearance standards
• Follow all departmental procedures and Forbes Five-Star luxury service expectations
• Maintain confidentiality and discretion when working in guest areas
• Act as a brand ambassador, reflecting Wynn's commitment to excellence in all interactions

Education & Experience

• High school diploma or equivalent preferred
• 1-2+ years of experience in hospitality, hotel operations, or food & beverage preferred
• Experience in luxury or high-volume environments strongly preferred
• Candidates must be at least 21 years of age

Knowledge & Skills

• Strong attention to detail and organizational skills
• Ability to work efficiently in a fast-paced, service-driven environment
• Professional demeanor with strong guest service awareness
• Effective communication and teamwork skills
• Ability to handle physical demands and maintain stamina throughout shifts

Licenses & Certifications

• Must be able to obtain and maintain all required work cards and certifications

Work Environment

• Luxury resort setting with frequent exposure to guest floors and back-of-house service areas
• Fast-paced, high-volume environment requiring urgency and precision
• Flexible schedule required, including evenings, weekends, and holidays

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.