Building Support Specialist

Overview

The Building Support Specialist (BSS) plays a key role in creating a positive workplace experience by serving as the first point of contact for employees, visitors, and vendors. This role supports the Facilities Team through front-desk operations, daily building rounds, event coordination, and timely management of facilities ticket submissions. The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment.  Responsibilities include greeting guests, monitoring building conditions, coordinating with vendors, assisting with event setup, and triaging maintenance or safety issues through the company’s ticketing system. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards.

Shift: Hours may vary between 7am - 6pm M-F. Some weekends may be required.

Compensation: $22 - $28 per hour. 

Responsibilities

Daily Tasks May Include:
• Front Desk Support: Warm, professional front-desk presence, assisting with access, 
vendor escorts, badging issues, etc.
• Complete conference room rounds: Check lighting, meeting equipment, furniture, and 
stocking supplies. 
• Tech Support: File tickets for malfunctioning meeting equipment. 
• Signage: Update and replace signage throughout the building as needed on a weekly 
basis. 
• Tours: Support new hire tours for the client showcasing the property and answering 
questions about the site. 
• Supplies inventory: Collaborate with the Facilities Coordinator to monitor, control, and 
replenish office supplies for the site. 
• Event support: Provide event support in a timely and courteous manner, with the ability to 
work with last minute changes or requests. Subject but not limited to decor, food, and 
beverage set up, moving chairs, tables, soft seating, stocking supplies, connecting desk 
power, checking meeting equipment, hanging signs, coordinating janitorial support, etc. 
Maintaining inventory of event supplies.
• Desking Set Up and Daily Checks: Following client provided desk standards, providing 
daily checks/resets of shared desks, assisting any teams with monitor, cord, or AV issues
• Safety, Security, and Building Protocols: Providing assistance with badge access 
(activating, creating access tickets, managing temp badge extensions), ensuring all 
personnel entering the building have the proper access, and resolving all access issues.
• Administrative and Organizational Support: Assisting with calendar management, 
ordering office or facility supplies, data entry and spreadsheet updates, managing visitor 
and contractor escorts.
• Emergency Response: Be on call for emergency maintenance issues, responding 
promptly.
• Documentation: Maintain accurate records of maintenance work, including work orders, 
preventive maintenance logs, and equipment service history.

Qualifications

Skills: 
Front Desk and Customer Service 
• Ability to multitask in high-traffic environments
• Able to maintain badge stock, follow badging and security procedures, and provide 
permanent/temporary badges as needed
Facilities Operations 
• Understanding of building systems (HVAC, lighting, access control, intense security 
protocols)
• Able to identify and report facilities issues during rounds (signage standards, safety 
hazards, spills, damage, outages)
• Experience with preventive maintenance concepts
• Familiarity with vendor coordination (janitorial, security, building engineers, food and 
beverage, etc)
• Experience with CMMS systems and Google Suites preferred.
• Physical Requirements - Ability to lift heavy objects, work in various weather conditions, 
and stand or walk for extended periods.
Education: 
• High school diploma or equivalent required.
• Experience: Proven experience within reception, Google Suites, CMMS systems, high 
client expectations, concierge, and events, preferably in an office setting