Builder Specialist

About Allegro Home Delivery

Allegro Home Delivery is a fast-growing nationwide logistics and transportation company with a focus on the middle and final mile home delivery market. Our methodology is to take ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries with the most comprehensive in-home experience.

Role Summary

The Builder Specialist, Final Mile Operations is a detail-oriented and field-focused role responsible for coordinating and completing final mile builder projects across assigned locations. This role enforces safety regulations, company policies, and installation guidelines while performing on-site audits and monitoring project progress. The ideal candidate builds strong relationships with builders, job site contacts, and customers, and ensures the accurate and compliant installation of appliances from start to finish.

Job Responsibilities

Safety & Policy Enforcement

• Ensure all teams adhere to safety requirements, company policies, and regulatory protocols across all job sites.
• Actively monitor compliance and drive accountability to established safety standards.

Project Coordination & Oversight

• Oversee final mile project coordination, ensuring timely progress, site readiness, and successful completion of appliance installations.
• Meet regularly with builders and job site contacts to assess progress, troubleshoot issues, and resolve challenges.
• Provide ongoing support and guidance to keep projects on track and meeting quality standards.
• Fill in for or represent local leadership positions as operational needs require.

Installation Expertise & Audits

• Ensure appliances are installed in accordance with manufacturer guidelines, safety requirements, and applicable code regulations.
• Audit completed installations for accuracy, functionality, and quality, documenting discrepancies and implementing corrective actions as needed.
• Complete invoicing and invoicing audit tasks to ensure timely and accurate credits and debits.

Communication & Relationship Building

• Maintain strong, professional relationships with builders, job site contacts, and customers, serving as the primary point of contact for project-related inquiries and concerns.
• Foster a collaborative environment through effective communication and alignment across all parties involved.

Performance Tracking & Reporting

• Monitor project and job site performance to ensure consistent adherence to quality standards.
• Utilize technology to track progress, document findings, and record relevant data.
• Provide daily updates and reports to stakeholders on project status and outcomes.
• Other duties as assigned 

Qualifications

Education & Experience

• 5+ years of experience in logistics, operations management, or a related field.
• Experience supervising and managing people both on-site and from a remote settings, with the ability to influence and drive outcomes without direct authority.
• Experience collaborating with remote teams across multiple locations.

Skills & Competencies

• Strong knowledge of final mile project processes, including appliance installation.
• Experience in enforcing safety standards and company policies on builder job sites.
• Ability to audit work for accuracy and quality.
• Proficiency with technology to document, track, and report on job site progress.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships.
• High aptitude for technical details and problem-solving.
• Ability to travel regularly and work on multiple job sites.

 Other Requirements

• Willingness to travel up to 50% of the time.
• Ability to adapt in a fast-paced, ever-changing work environment.
• Strong understanding of both W2 employment regulations and 1099 contractor agreements.
• Knowledge of safety and regulatory compliance standards in the logistics industry.
• Some weekend and evening hours may be required.
• Other duties as assigned

Benefits

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 75 pounds and to talk and hear. Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier.

Environmental/Working Conditions

This role operates in both indoor office and/or warehouse environments and outdoor settings, including active construction sites at various stages of development for single-family homes and multi-family living units. 

• The position involves frequent contact with customers, vendors, employees, and the public. 
• Outdoor work may expose employees to hot and cold climate conditions. Some weekend and evening hours may be required.

Equal Opportunity Employer

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.