Brokerage Customer Service Representative

The Brokerage Customer Service Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate andtimely manner.

Position Responsibilities

• Coordinate and monitor transportation activities across multiple shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges.
• Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
• Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
• Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.

• Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.
• Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.
• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating freight volumes.
• Maintain accurate documentation and operational records.
• Provide coverage during peak periods and support business-critical timelines.

Knowledge, Skills, & Abilities

• Strong sense of urgency and accountability.
• Excellent written and verbal communication skills.
• Ability to multitask and thrive in a deadline driven environment.
• Strong knowledge of Microsoft office suite.
• Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.

Education & Experience

• Bachelor's degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $19.23-$21.75
• Full Pay Range: $19.23-$29.90
• Pay Grade: 6
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor