Community Engagement Coordinator-Oak Lane Employee Status: Part Time (PT) Salary: $21.00/hour Benefits Eligible: N/A Reports to: Community Engagement Manager Manages: N/A Brilliant Cities Overview Brilliant Philadelphia is a neighborhood-powered model ensuring children ages 0-8 are school-ready, healthy, and supported. We do this by transforming houses into community hubs where children and families have what they need to thrive. Brilliant Philadelphia is a subsidiary of Brilliant Cities. Born in Detroit, Brilliant Cities' vision is “Kid Success Cities” full of opportunities for young children and families to have what they need for a bright future. Job Summary Brilliant Philadelphia is seeking a Community Engagement Coordinator. The Community Engagement Coordinator is responsible for greeting and engaging participants, executing intakes, and providing resource and referral services; additionally, this individual is involved in neighborhood outreach and entering program data for analysis, as well as providing scheduling and logistical support as needed.
Responsibilities and Duties - Guide and assist families through the intake process
- Interact with all participants in a warm and friendly manner
- Maintain familiarity with each partner organization and programming
- Provide resources and referrals based on the self-sufficiency model
- Advocate for needed services on behalf of Brilliant Philadelphia participants
- Identify current trends and neighborhood families’ needs
- Participate in outreach and recruitment efforts
- Communicate with existing and potential participants daily utilizing various forms of communication
- Guide participants through troubleshooting, navigating the company site, or navigating with different programs, including the technology needed
- Take participant calls and provide accurate, satisfactory answers to their inquiries and concerns.
- Prepare snacks and light meals for families.
- Tidy up the space to maintain a welcoming and organized environment.
- Identify and help eliminate barriers that restrict recruitment and services
- Complete all reports and paperwork in a timely manner
- Enter program data into network database(s)
- Participate in training and staff development as requested
- Serve on networking committees or work groups
- Assist with research collection and organization as needed
- Lead and/or participate in programming with families and children
- Provide logistical support with listening sessions and other meetings as required
- Perform other duties as assigned
Qualifications - High school diploma or GED required. Bachelor’s degree in Business, Management, Communications or a related field preferred
- Minimum 1 year experience working in schools or other social service providers preferred
- Strong, demonstrated technological proficiency with Google Drive, especially Google Sheets
- One to three years in non-profit or community settings preferred
- Strong written and oral communications skills
- Ability to coordinate multiple stakeholders and team members around a goal
- Work with minimal up-front guidance and the ability to take ownership of work product
Work Conditions - Ability to work cooperatively with individuals of diverse racial/economic/cultural backgrounds
- Must be able to lift and move at least 25 pounds
- This position may require evening and/or weekend work
- This position requires the ability to climb stairs and navigate multi-level buildings without elevator access
- Tasks may involve bending, kneeling, and reaching, particularly when setting up for programs, events or engaging with children.
- Local travel required, reliable transportation needed.
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