Breast Imaging Coordinator Downtown Women OBGYN, a Division of Square Care Medical Group, is seeking an experienced, compassionate, and detail-oriented Breast Imaging Coordinator to join our growing team in SoHo. This vital role serves as a key liaison between patients, providers, imaging facilities, and administrative staff to ensure seamless coordination of breast imaging services and follow-up care.
We are looking for a reliable and professional individual who thrives in a fast-paced medical environment and is passionate about delivering exceptional patient care. The ideal candidate will possess strong organizational and communication skills, experience working in a healthcare setting, and the ability to manage multiple priorities while maintaining a positive and supportive patient experience.
This candidate will play an important role in supporting our mission, vision, and values by promoting a positive experience during every patient interaction.
Essential Job Functions:
- Coordinate breast imaging appointments with a focus on accuracy, efficiency, and timely patient access to care.
- Review and manage patient schedules, including identifying and contacting patients who are due or overdue for breast imaging services.
- Collect and verify patient demographic and insurance information to ensure accurate scheduling and registration.
- Communicate effectively with patients, physicians, technologists, imaging facilities, and other healthcare team members to facilitate seamless coordination of care.
- Provide patients with exam-specific instructions and preparation requirements prior to scheduled procedures.
- Obtain prior breast imaging studies and reports from outside facilities by securing necessary release forms and submitting requests in a timely manner.
- Monitor and follow up on requests for outside imaging to ensure receipt of records prior to patient appointments.
- Utilize electronic image-sharing platforms to import prior imaging studies and confirm images and reports are accurately matched and accessible within PACS.
- Review scheduled appointments for completeness and ensure appropriate testing has been ordered based on physician requests and clinical recommendations.
- Receive physician orders and schedule breast imaging examinations via telephone, electronic communication, and text-based platforms as appropriate.
- Coordinate follow-up diagnostic imaging appointments, including BI-RADS 0 recalls and short-term follow-up recommendations.
- Perform weekly outreach to patients who have missed scheduled appointments and assist with rescheduling to support continuity of care.
- Communicate scheduling concerns, workflow issues, or operational challenges to leadership in a timely manner.
- Maintain compliance with HIPAA regulations and organizational privacy policies at all times.
- Accurately document patient interactions, scheduling activities, and follow-up communications within the Electronic Medical Record (EMR) system.
- Support departmental performance goals by promoting efficient patient flow, exceptional customer service, and adherence to established protocols.
- Provide front desk coverage as needed during staff lunches, breaks, meetings, vacations, or other absences, including patient check-in/check-out, answering phones, scheduling appointments, and general administrative support.
- Assist with cross-functional office operations and other duties as assigned by the Imaging Non-Clinical Manager, Practice Manager, or leadership team.
Position Requirements: - High school diploma or equivalent required.
- Associate degree in a healthcare-related field preferred.
- Minimum of 2 years of experience in a medical office, women's health, breast imaging, radiology, or related healthcare setting preferred.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Self-motivated with the ability to work independently while collaborating effectively with physicians, clinical staff, imaging facilities, and patients.
- Proficient computer skills, including experience with Microsoft Office and healthcare software applications.
- Experience with Electronic Medical Records (EMR) systems preferred.
- Demonstrated understanding of insurance verification and authorization processes.
- Excellent verbal and written communication skills.
- Exceptional customer service skills with a compassionate, patient-centered approach.
- Strong attention to detail and ability to maintain confidentiality.
- Ability to communicate effectively in English as required by the duties of the position.
- Must be able to understand and follow safety instructions provided in English.
- Ability to read and write in English to complete documentation, patient correspondence, reports, and compliance requirements.
- Ability to interact professionally with patients, providers, imaging centers, insurance carriers, and regulatory agencies in English as needed.
Preferred Characteristics: - Positive, professional, and team-oriented attitude.
- Ability to remain calm and organized in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to establish rapport with patients and colleagues.
- Commitment to providing a high-quality patient experience.
- Experience coordinating patient care, referrals, diagnostic testing, or imaging services is strongly preferred.
Serious inquiries only.
Job Type: Full-time, (On-Site)
Benefits:
401(k), 401(k) profit share, Dental insurance, Disability insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, Vision insurance, Short Term Disability, Long Term Disability, Supplemental Insurance
Schedule: Monday - Friday
Pay: $19.00 - $22.00 per hour
**The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**
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