Job Title: Breakfast Attendant
Reports to: Front Office Manager/GM/Food and Beverage Manager
Summary: The purpose of this position is to prepare and oversee the breakfast bar area for delivery of the guests’ complimentary breakfast and customer service in accordance with the hotel’s policies/procedures, and the brand’s standards to achieve and maintain guest satisfaction, product quality, and safety and security.
ESSENTIAL DUTIES:
• Able to work a flexible schedule including holidays and weekends if needed
• Must be able to initiate and engage in conversation with guests
• Maintain a high standard of personal appearance and proper uniform
• Greets guests, visitors and staff in a courteous and friendly manner
• Respond to guests needs, special requests and complaints
• Must be able to pay close attention to details, visually inspect area, compare observations to standards, and correct deficiencies
During hours of operation for complimentary breakfast:
• Set-up breakfast items
• Greet and acknowledge guests as they arrive
• Bus and clean tables, straighten chairs and properly arrange the furniture • Make fresh coffee as needed, restock drink and food items and other supplies (e.g., plastic ware, napkins, cups)
• Maintain the cleanliness of the breakfast area and empty trash receptacles as needed
• Thank guests as they depart
At the close of the complimentary breakfast:
• Clean tables, clean and mop the breakfast area, empty the trash receptacles, dispose of all drink and food items and supplies in accordance with health codes
• Properly store all unused drink, food items, and supplies in accordance with health codes
• Clean all equipment and breakfast/kitchen areas
Additional duties:
• Receive supplies, date and rotate stock
• Complete and record inventory on inventory sheet
• Follow hotel operational procedures to ensure orders are placed for items that are below par levels
• Process guest invocations of 100% Satisfaction Guarantee per hotel standards
For Safety and Security:
• Report any suspicious activity of guests, visitors or staff
• Properly label any lost/found articles and turn in to the appropriate Manager assigned by GM
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations
For Teamwork:
• Performs other duties as assigned, requested, or deemed necessary by management
• Assist other employees in various assignments such as cleaning, stocking supplies
• When asked, inspect or clean public areas to insure high level of presentation
Physical, Mental and Environmental Requirements:
• Ability to work with cleaning chemicals
• Firm and simple grasping are required for all aspects of work
• Lifting of supplies occurs on a regular basis, usually not more than 25 lbs. but may be up to 50 lbs
• Able to stand and walk 90% of the work day; Sitting usually limited to short breaks
• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work; Overhead reaching is usually limited to approximately 25% of the time
• Bending and stooping are required up to 60% of the work day
• Pushing and pulling actions may be required up to 60% of the time
• Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning the counters, cabinets, floor, and kitchen/dining areas • Crawling is required less than 5% of the time
• Climbing of stairs is usually required less than 5% of the time
Skills, Educational Background and Experience:
• High School Diploma, GED, or equivalent years of relevant work experience required
• Friendly demeanor and good customer service skills needed
• Previous experience in customer-based business preferred