| Location | Versailles, OH |
JOB SUMMARY:
At Hotel Versailles, the Brand Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Brand Ambassador owns all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
ESSENTIAL/PRIMARY DUTIES:
Demonstrates passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.
Serves as the tour guide for all hotel experiences a guest may encounter
Demonstrates mastery of the hotel's systems to ensure accurate information is inputted, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
Ensures that all guest requests are delivered, and no aspects are overlooked to deliver a seamless experience
Prioritizes the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.
Displays professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
Demonstrates expert knowledge of the position's service standards, procedures, and practices.
Collaborates effectively with co-workers and other departments to ensure guest needs are met.
SECONDARY DUTIES:
Accommodate special requests for guests as needed.
Proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests
EDUCATION AND/OR EXPERIENCE:
High School[AC1] Diploma and a minimum of two (2) years of experience in guest/customer service for luxury goods or services; or equivalent combination of education and experience
Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed
COMPETENCY/SKILL REQUIREMENTS:
Passion for the people, place, and culture of our community
Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
Professional proficiency of the English language in reading, writing and verbal communication
Ability to adapt to changes and unexpected events
Ability to maintain a professional and calm demeanor
Attention to detail
Ability to multitask and problem solve
Strong planning/organizational skills
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilites
[AC1]Does this role need a college degree?