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Branch Support Specialist

ClifyX, INC

  • Seattle, WA
  • 30+ days ago

    Highlights

    The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.

    Numbers & Facts

    LocationSeattle, WA

    Description

    Job Description:

    A "Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
    Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.

    Required Qualifications:
    • On-site Branch Support Specialists in Metro Campuses will be required to support all
    • buildings within a Metro Campus.
    • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
    • Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
    • Ability to work under pressure and on tight time scales.
    • Experience using helpdesk ticketing application.
    • Technical grasp of a wide range of applications including in-house and 3rd party applications.
    • Preferred financial/banking support experience.
    • Technical escalation for Level 1&2.
    • Manage root cause analysis, ownership and escalation of complex problems and issues and escalations.
    • Ability to work with senior engineering towers.

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