Branch Support Coordinator

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

Primary responsibility is branch and nursing support in assisting with coordination of new patient referrals and other nursing / branch activities in their assigned branch. The Coordinator will assist with the delivery of quality patient care services by coordinating nursing activities including patient education and training with clinical staff, case managers and appropriate ancillary services.

Job Description:

RESPONSIBILITIES:

• Participates and assists with the coordination of patient referrals. Calls on and receives patient referral information from referral sources
• Properly accesses referral information via referral source's electronic record when approved.
• Coordinates the initial patient referral and initiation of nursing services. Contacts and coordinates with the home health or hospice nursing agency involved in the patient's home infusion therapy.
• Assigns patients to a specific nurse clinician or PRN nurse.
• Effectively communicates coordination activities with all relevant departments.
• Documents the referral information and coordination activity to the patient's CareTrend chart as per policy.
• Properly updates and coordinates with Nursing Manager or Supervisor when coordination support is needed.
• Coordinates with clinical nurse liaisons for follow-up visits for active patients who have been hospitalized for additional needs.
• Assists Branch and Nursing Services with communications, coordination and support activities as directed.
• Works closely with all areas (Central Intake, Pharmacy, Nursing and Reimbursement) to develop a smooth and cohesive working relationship to enhance and improve patient services
• Works with all staff as a resource.
• Assists with answering the telephone calls for branch.
• Assists with office visitors or patients coming for an infusion appointment.
• Assists with infusion scheduling as needed.
• Properly documents coordination and patient event activities in CPR+ patient records as directed.
• Call Bell coordination activities
• Patient change in status events including hospitalization, venous access issues, D/C of services, etc
• Assist in the management of patient paperwork. Properly tracks all receipt of vital patient paperwork Monitors activities via Call Bell application Audits CPR+ for proper placement in patient records Delivery Ticket Confirmation (if applicable)
• Reviewing/Auding/Updating
• Confirmation
• Collating
• Scanning and attaching
• Keeps updated listing of Home Health and Hospice agencies including changes of management staffing.
• Updates CPR+ database and Quick Reference lists
• Presents to work as and when expected.
• Present in appearance and actions in a manner that is consistent with the policies and procedures of Intramed Plus.
• Compliant with all Intramed Plus policies and porcedures including personnel, in-services and the Company's Corporate Compliance Plan.
• Work collaboratively and effectively with other team members in a professional manner.
• Completes assigned work in a timely manner based on established schedules.
• Can be relied upon regarding task completion and follow-up.
• Complies with departmental and Company policies during the completion of all job-related duties and assignments.
• Encourages accountability of other employees in the department to adhere to the Company's professional expectations.
• Assists in identifying service related items
• Participates on performance improvement teams as assigned/required
• Participates in the on-going policy development.
• Provides feedback on new workflows, products, etc. to the appropriate Intramed Plus team members
• Documents any errors, issues, complaints based on the established procedures including Incident Reports, etc.
• Assists with patient calls to assess inventory usage and determine on-going needs
• Contact health care facilities to request medical information (i.e. labs, clinical notes) necessary to process new referrals
• Collaborate with Pharmacy staff and Nursing to determine patients supplies and medication needs
• Determine appropriate quantities of supplies to deliver based on patients condition and delivery schedule
• Assist by preparing/updating CareTrend records to assist pharmacist with dispensing/redispensing as per established procedures
• Coordinates delivery of medications/medical supplies and or pick-up of company assets from patients and our accounts with Pharmacy Support Staff
• Document and communicate all patient communication in accordance with established policies/procedures
• Properly stores product for delivery.
• Assists with the handling of new referral paperwork.
• Appropriately cleans and monitors the cleanroom under the direction of a pharmacist as per company policy
• Ensures that all required documentation is completed as per company policy

REQUIREMENTS:

• High School Graduate
• Pharmacy Technicians or Medical Assistant licensure preferred
• 1 year of previous experience in a medical setting is required
• Excellent communication skills
• Personal computer experience desired
• Meets ADA requirements for role including:
• Lift over 30 pounds
• Stand long periods of time
• Stoop and squat
• Drive
• Walk on uneven surfaces

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $18.20-$30.32

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.