Branch Specialist

JOB DESCRIPTION: Branch Specialist

WAGE CLASSIFICATION: Non-exempt

REPORTS TO: Branch Manager or Assistant Branch Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY

AuburnBank's Branch Specialist is responsible for providing exceptional customer service. The Branch Specialist will process customer transactions including, deposits, withdrawals, and loan payments. Additionally, the Branch Specialist will educate customers on products and services, open new accounts and maintenance of accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service while handling customers' deposits, withdrawals and payments
• Develops relationships with customers
• Assists customers with account inquiries regarding products and basic problem resolution
• Assist co-workers as needed to aid in customer resolution
• Work cohesively as part of a team within the branch
• Follow all bank processes and procedures while adhering to applicable laws and regulations
• As a member of the branch, ensures sound banking practices, including identifying and reporting operational risks
• Other duties as assigned

This position is considered non-exempt and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.