Overview
We are seeking a customer-focused
Branch Sales Associate to support both customer service and warehouse operations in a branch environment. This role combines front-counter sales responsibilities with hands-on warehouse activities, helping customers find the right solutions while ensuring orders are accurately picked, staged, and fulfilled.
The ideal candidate enjoys working with customers, thrives in a fast-paced environment, and is comfortable transitioning between sales, inventory, and warehouse responsibilities throughout the day.
Responsibilities
Customer Service & Sales
- Deliver an exceptional customer experience through in-person, phone, and email interactions
- Assist customers with product selection and solution recommendations
- Accurately enter customer orders and process transactions
- Build customer loyalty through excellent service and product knowledge
- Identify sales opportunities and support branch growth initiatives
- Respond professionally to customer inquiries and concerns
Warehouse & Inventory Operations
- Pick, pack, prepare, and stage customer orders for pickup or shipment
- Load customer vehicles safely and accurately
- Receive, stock, and organize incoming inventory
- Prepare customer backorders and restock inventory as needed
- Perform cycle counts and inventory audits
- Support merchandising, showroom replenishment, and product displays
- Maintain a clean, organized, and safe warehouse environment
Safety & Operational Excellence
- Follow all safety procedures and operational standards
- Wear required personal protective equipment (PPE)
- Learn and safely operate powered industrial equipment when required
- Assist with general housekeeping and facility organization
Required Qualifications
- Strong customer service and communication skills
- Ability to work effectively with customers in person, over the phone, and through email
- Flexibility to work within branch operating hours
- Ability to lift up to 50 lbs. independently and heavier items with assistance
- Ability to work in a physically active environment involving standing, walking, lifting, and material handling
- Strong attention to detail and organizational skills
- Ability to learn multiple computer systems and business applications
- Reliable attendance and strong work ethic
- Ability to multitask and adapt to changing priorities
Preferred Qualifications
- Previous customer service, retail, counter sales, warehouse, or distribution experience
- Experience with inventory management, order fulfillment, and shipping/receiving processes
- Forklift or powered industrial equipment experience
- Experience in industrial, maintenance, supply, or distribution environments
- Basic computer and order-entry experience