Branch Operations Manager

A Branch Operations Manager is responsible for overseeing the overall operation of the branch and managing day-to-day activities while the Branch Manager is focused on driving sales in the field. This role oversees the branch's building product operations, including the sale and distribution of windows, gutters, and siding, while ensuring the branch operates efficiently and customer needs are met. The Operations Manager also assists the Inside Sales team and Warehouse Manager as needed.

Branch Operations Manager Responsibilities:

Live our mission statement centered on our values of respect, service, and excellenceWorks under the direction of the branch manager and is responsible for the day-to-day operation of the branchPlays a critical role in the profitability of the branch and assists the branch manager with P&L managementSupervises the inside sales staff and the warehouse managerServes as the "go-to" leader for customer service opportunities and issuesSearches for ways to improve branch operations and salesMonitors all branch operations, including: warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports using Lansing's "day's work in a day's time" philosophyWorks alongside the warehouse manager and associatesUses company's sophisticated inventory management network, which ties all Lansing branches togetherResponsible for branch staffingDoes what is necessary to get the job done while following our mission statement

Branch Operations Manager Qualifications:

Experienced manager and supervisor with the ability to motivate subordinatesHigh integrity and energy while working in a fast-paced environmentExperienced manager with the ability to motivate subordinatesExperience with building products either as a salesperson or in senior warehouse rolesAbility to meet -- and reach -- personal goalsStrong interest in sales and/or retail as evidenced by previous jobs or by educationExcellent interpersonal skills -- the ability to work one-on-one with customers and the ability to resolve sensitive business-related issuesStrong computer knowledgeAll-around business professional with exceptional telephone etiquetteCompetitor with a hunger for success and the willingness to go the extra mileStrong communication and social skillsHeavy lifting -- up to 70 pounds -- may be required on occasion

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