Branch Operation and Administration Manager

Responsibilities:

• Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services.
• Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans.
• Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness.
• Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork.
• Develop long-term banking relationships with customers, identify existing and prospective customers needs of financial services.
• Handle customers complaints, monitor the service quality and strive for continuous improvement.
• Monitor branch operation to ensure full compliance with the Banks policies, related banking ordinances, and other regulatory requirements.
• Perform other duties as delegated and assigned by the management.

Requirements:

• Degree holder or above, with qualifications in IIQE & HKSI.
• At least 5 years relevant experience in banking, in which at least 1 year management experience.
• Strong organizational, analytical and problem solving skills.
• Sound knowledge of banking operations and related policies, legal and regulatory requirements.
• Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua.
• Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing.