Branch Manager - Warehouse Operations (HME)

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The Branch Manager is responsible for the overall leadership, operational performance, and financial success of the branch while overseeing warehouse operations, inventory management, delivery coordination, and customer service activities. This role ensures compliance with healthcare regulations, company policies, and safety standards while driving exceptional service to patients, referral sources, and customers. The Branch Manager leads branch personnel, manages operational efficiency, and supports business growth initiatives within the Home Medical Equipment (HME) environment.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent AND four (4) years of supervisory or direct warehouse management experience.

OR

2. Associate's Degree in Business, Healthcare Administration, Logistics, Operations Management or related field AND two (2) years supervisory or direct warehouse management experience.

EXPERIENCE:

1. One (1) year of Home Medical Equipment (HME) industry experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's Degree in Business, Healthcare Administration, Logistics, Operations Management, or related field.

EXPERIENCE:

1. Experience leading teams in warehouse distribution, logistics, healthcare operations or medical equipment environment.

2. Experience with inventory control systems, delivery operations and regulatory compliance.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Branch & Operational Leadership

• Direct all daily branch operations, including warehouse, inventory, delivery, customer service, and administrative functions.
• Ensure efficient workflow and productivity across all branch departments.
• Monitor branch performance and implement strategies to improve service, quality, and operational efficiency.
• Lead branch personnel through coaching, training, performance management, and employee development.
• Foster a culture of accountability, teamwork, safety, and customer service excellence.
• Oversee daily workflow staffing, scheduling, productivity and operational priorities.
• Coordinate closely with intake and clinical staff to ensure orders are ready for fulfillment.

2. Warehouse & Inventory Management

• Oversee receiving, storage, inventory control, order fulfillment, and delivery preparation activities.
• Maintain accurate inventory records through cycle counts and physical inventories.
• Ensure products are stored, handled, and distributed according to company standards and regulatory requirements.
• Minimize inventory loss, product damage, and operational waste.
• Monitor equipment, vehicle, and facility maintenance needs.

3. Customer Service & Patient Care

• Ensure timely and accurate fulfillment of patient and customer orders.
• Resolve customer concerns and service issues in a professional and timely manner.
• Build and maintain positive relationships with referral sources, healthcare providers, patients, and caregivers.
• Maintain high standards of patient satisfaction and service quality.

4. Financial & Business Management

• Manage branch budgets, expenses, and operational costs.
• Monitor key performance indicators (KPIs) and financial performance metrics.
• Identify opportunities to improve profitability and operational efficiency.
• Support sales growth initiatives and business development efforts within the market.

5. Compliance & Safety

• Ensure compliance with all company policies, accreditation standards, healthcare regulations, and applicable federal, state, and local requirements.
• Conduct safety meetings, training, and workplace inspections.
• Investigate incidents and implement corrective actions as needed.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

• Strong leadership and people management skills.
• Knowledge of warehouse operations, inventory control, and logistics processes.
• Understanding of HME operations, reimbursement processes, and regulatory requirements.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office Suite and inventory management systems.
• Ability to analyze operational and financial performance metrics.
• Strong customer service orientation and relationship management skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SHC WVUHS Home Care

Cost Center:

386 GHC DME Morgantown

Address:

12 Rousch Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.