Position Title: Branch Manager
Department: Operations
Reports To: Operations Manager
Employment Status: Full-Time
Position Overview
The Branch Manager is responsible for leading the daily operations, member services, and growth initiatives of a small credit union branch. This role ensures that the branch operates efficiently, adheres to compliance standards, and delivers excellent service to members. Additionally, the Branch Manager fosters a supportive work environment and builds strong community relationships to promote the credit union’s mission.
Key Responsibilities
1. Branch Operations:
- Supervise all daily branch operations, ensuring accuracy and efficiency in transactions.
- Oversee cash management procedures, including vault operations and balancing processes.
- Implement and enforce credit union policies, ensuring compliance with all regulatory requirements.
- Maintain branch safety and security, addressing potential risks proactively.
2. Member Services:
- Ensure members receive exceptional service by resolving inquiries and issues effectively.
- Promote and recommend credit union products and services that align with member needs.
- Cultivate lasting relationships with members, emphasizing trust and financial education.
3. Staff Leadership and Development:
- Hire, train, and mentor branch employees, fostering professional growth and team engagement.
- Conduct regular performance reviews, providing actionable feedback and recognition.
- Manage staff schedules to optimize coverage and operational efficiency.
- Create a positive workplace culture that encourages collaboration and accountability.
4. Business Development:
- Develop and execute strategies to grow branch membership, deposits, and loan portfolios.
- Identify opportunities to enhance product usage and member engagement.
- Represent the credit union at community events, strengthening local partnerships and visibility.
5. Financial Management:
- Monitor branch budgets, ensuring expenses align with financial goals.
- Analyze key performance metrics, identifying trends and areas for improvement.
- Collaborate with senior management to establish and achieve branch financial targets.
6. Compliance and Risk Management:
- Stay informed on changes in financial regulations, ensuring branch operations remain compliant.
- Prepare for and manage internal and external audits, addressing findings promptly.
- Implement risk management strategies to safeguard the branch’s assets and reputation.
Qualifications
Education:
-Associate degree or 60 college credits. Bachelor’s Degree (preferred)
- Equivalent professional experience in credit union or banking operations will be considered.
Experience:
- Minimum of 3 years in a supervisory or managerial role within a credit union or similar financial institution.
- Proven success in managing operations, delivering member services, and driving business growth.
Skills:
- Exceptional leadership and team management abilities.
- Strong communication skills, both verbal and written.
- Analytical mindset with the ability to solve problems and make data-driven decisions.
- Proficiency in financial software systems and Microsoft Office Suite.
- In-depth knowledge of credit union products, services, and regulatory requirements.
Working Conditions
- Primarily office-based with occasional participation in community events and training programs.
- Flexible schedule may include evenings or weekends to meet branch needs.
- Physical requirements include standing, sitting, and occasional lifting of up to 20 pounds.
Compensation and Benefits
- Competitive salary based on qualifications and experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid leave.
- Opportunities for professional growth through training and development programs.
Equal Opportunity Employer
Florida A & M University Federal Credit Union is committed to building a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.