| Location | Naples, FL |
JOB TITLE Branch Manager This position offers a competitive salary annual bonus opportunity an attractive benefits plan including company paid health insurance a 401k w employer match company paid life insurance paid holidays generous Paid Time Off PTO and automatic enrollment into the companys Employee Stock Ownership P rogram ESOP . The position provides a vehicle allowance . Job Description The Branch Manager acts as the company representative to customers for the assigned service area and manages a service support team of Radio Frequency RF Technicians an of fice administrator and other s upport staff - successfu l experience in personnel and equipment resource management is the key . The Branch M anager ensure s service center operations are efficient that contracted and expected response timelines are met and that the quality of work and customer service meets the highest standards for services provided . The m anager is to monitor all workflow processes and implement service center protoc ols that maximize efficiency and instill a culture of continuous improvement with a company employee and customer -centric mindset. This is a role that requires the manager to work proactively without direct supervision. Main Areas of Responsibility • Maintaining & expanding customer base and relations hips. • Evaluating processes for continuous improvement efficiency and effectiveness of the service center . • Provid ing leadership management and development of hisher team. • Generating and over sight of sales in the territory . • Monitoring evaluating and achieving cent er P&L targets. • Implementing service cent er operational protocols in their region. • Oversight of all company physical property inventory and assets assigned to the Service Center and its staff . • Management and construction of the service center s budget . • Ensuring the Service Center meet s or exceeding fiscal goals . Knowledge Skills & other Requirements • Understanding of customer expectations and contractual requirements. • Fulfil l commitments to customers. • Pro-active problem solving . • Able to work calmly and lead under pressure. • Self-motivated & target driven. • Good understanding of technical concepts telecommunications . • Computer database experience . JOB TITLE Branch Manager • Requires strong computer skills. Including creation of various reports & complex spreadsheets. Ideally proficient in the entire Microsoft Office suite with a strong focus on Excel & Word. Microsoft Dynamics AX experience also preferred. • Excellent motivational & communication skill s • Forward strategic thinking • Experience of resource planning and budge t management • Able to travel for training & other activities