Branch Manager (Lincoln)

Monitor product and sales reports to ensure profitable and sound business practices are being implemented, ensuring a high quality of service for members is being provided, and that associates are maximizing opportunities to serve members and meet the goals of the credit union. Communicate with staff regularly regarding feedback, including accomplishments, areas needing improvement, changes in procedures, new developments or services, all matters related to branch operations.

Why Liberty First Credit Union?

Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Position – Branch Manager

Location – Lincoln

General Summary

Serve our membership by providing and promoting prudent products and services while attending to members’ financial needs. Responsible for the performance of all retail operations functions at assigned location with excellent member service. Responsible for management of assigned branch location and staff. Manage the performance of associates by training, guiding and advising to meet member needs.

Branch Manager Job Duties

Staff Management

• Establish and maintain a highly motivated, well-trained staff with in a team-oriented environment.

• Create and maintain a goal-oriented sales and cross-selling approach within the branch.

• Manage job standards, chart workflow, and adjust workloads when necessary, according to staffing and operational needs.

• Complete monthly coaching conversations, annual performance reviews, and corrective conversations for designated branch staff.

• Communicate with staff regularly regarding feedback, including accomplishments, areas needing improvement, changes in procedures, new developments or services, all matters related to branch operations.

Operations Management.

• Monitor and manage branch operations to ensure an accurate, effective, and appropriate approach is being consistently exercised.

• Maintain LFCU and industry knowledge to ensure the branch is in compliance with all regulations, policies, procedures, and guidelines.

• Manage security and safety of the branch along with analyzing and auditing policies and procedure and communicating as necessary to staff.

• Manage branch facility, with responsibility for its overall physical maintenance

• Assist in managing the needs of equipment and supplies for branch

• Help analyze needs and changes in the branch to maintain and increase support of member needs and expectations.

• Maintain the cash vault and assist with Teller operations as needed.

Product and Service Expectations

• Monitor and achieve branch budgetary goals and objectives.

• Monitor product and sales reports to ensure profitable and sound business practices are being implemented, ensuring a high quality of service for members is being provided, and that associates are maximizing opportunities to serve members and meet the goals of the credit union.

• Actively support our “sales and service" culture and demonstrate these skills by communicating to members the benefits and features of all our products and services and lead branch staff to do the same.

• Interview members and gather background information for all banking product applications

• Provide financial counseling based on results of interviewing to approve or deny member of deposit or consumer lending products within product guidelines or as directed by designated management.

• Complete deposit/lending documentation or complete denial documentation process.

Credit Union Duties

• Participate in community and business-related events.

• Assist in any area as directed by management.

Requirements

Education:

Advanced coursework in Business, Finance, or a related field strongly preferred.

Experience:

Supervisory experience or equivalent demonstrated leadership skills and abilities required, 3 years or more preferred. Experience should include performance management, training, staffing and managing compliance.

Credit Union or banking experience required. 2 or more years’ experience in a role including lending and developing deposit portfolios required, 3-5 years preferred.

Knowledge:

Requires knowledge of all related banking regulations, and ability to learn and effectively apply policies/procedures for all services and products.

Must have demonstrated leadership experience and qualities to support the needs of the branch.

Must have demonstrated experience and success in a goal-oriented role and managing a team with deliverables and expectations.

Skills:

Must have professional, well-developed interpersonal skills necessary for handling all member needs and supervising branch staff.

Must have demonstrated excellent decision making, judgement and time management.

Must have demonstrated ability to promote products and services in a sales and service environment to reach the credit union’s financial goals.

Work Hours

Full-time. Monday - Friday. Saturday morning rotation.

Wage

Salaried exempt

Wage is $65 - 87k+/yr including monthly incentive pay. Base is $55 - 75k+/yr.

Eligible for a wage increase annually as part of a merit performance review

Eligible for a discretionary gain-share plan payment annually

LFCU BENEFITS AND OTHER PROGRAMS

Insurance Benefits – Full-time

• Medical – LFCU pays 85% of premium, associates pay only 15%

• Dental – LFCU pays 100% of premium

• Vision - LFCU pays 50% of premium

• Life and ADD – LFCU pays 100% of premium. Additional coverage available with associate contribution.

• Short-term and Long-term Disability – LFCU pays 100% of premium

• AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid

• Flexible Spending Accounts (FSA) – Health Savings and Dependent Care

Retirement

• LFCU matches 100% up to 3% plus 50% up to 5% of associate’s 401(k) contributions for a total of 4%.

• LFCU contributes 5% of associate earnings to Profit Sharing.

Gain Share Plan

Reviewed for approval by the Board annually, this discretionary plan rewards associates when the credit union achieves above average performance. Associates are also rewarded based on their level of performance and contributions to the success of the credit union.

Paid Leave – Full-time

• Vacation– 2 weeks/year for new hires

• Sick – 2 weeks/year for new hires

• Personal Day – 2 days earned after one year

• Holiday Pay – 6 paid holidays/year plus 5 additional federal holidays per year are reserved for all-staff meetings. For one 1 of the 5, staff are required to attend an all-staff meeting, and the remaining 4 may be provided as holiday pay based on LFCU's discretion.

• Funeral Leave

Additional Programs – Full-time

• Quarterly all-staff professional development

• Tuition Reimbursement

• Fitness Club Reimbursement

• Free Breakfast Monthly

• LFCU Apparel – 2 free items annually

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