Branch Manager: HVAC Wholesale

Management Skills (Business and People)

•        Holds employees accountable for store and self-set goals.  Performs formal periodic staff reviews. Provides routine informal feedback to manage employee performance. Takes corrective action as necessary and rewards employees when appropriate.  Regularly holds individual performance discussions (i.e. “One-On-Ones”) with direct reports. 

•        Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training.  Provides learning opportunities to develop employees for promotion. 

•        Maintains a safe working environment by: communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensuring all equipment is maintained and operated in a safe manner including the training and certifications of employees designated to operate equipment. 

•        Manages store inventory to ensure security, accuracy, and ability to meet customer product requirements.  Ensures cycle counting program is implemented per established procedures. 

•        Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation, and cross-training employees to fill in when needed.  Reviews appropriate staffing levels with management to optimize productivity. 

•        Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards.  Works directly with customers, especially during busy times or with key customer accounts.

•        Manages counter sales transactions and ensures that employees increase sales through add-on and suggestive selling techniques 

•        Works to support outside and inside sales activity; develops and/or implements sales programs and promotions; follows through on established programs. Provides information regarding customer buying habits and needs to Outside Sales or management on a regular basis.  Performs outside sales calls as necessary.

•        Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.