About Us:
Gateway Supply is a leading provider of HVAC and plumbing supplies, committed to exceptional customer service, safe operations, and strong team performance. We are looking for a dynamic, results-driven Branch Manager to lead daily branch operations, develop a high-performing team, and drive continued growth and profitability.
About the Role:
The Branch Manager will oversee all aspects of branch performance, including warehouse operations, customer service, administration, sales, safety, budgeting, and team development. This is a hands-on leadership role for someone who is customer-focused, operationally strong, and motivated to build a successful branch team.
Key Responsibilities:
- Lead Branch Operations: Oversee warehouse operations, customer service, administration, and sales to ensure efficient daily performance.
- Drive Sales & Profitability: Monitor sales performance, gross profit, and key business metrics to support branch growth.
- Maintain Safety Standards: Ensure safety protocols are followed for the building, equipment, staff, customers, and day-to-day operations.
- Manage Budgets: Manage the branch budget and allocate funds appropriately to meet operational and business needs.
- Develop the Team: Train, coach, motivate, and develop branch personnel to bring out their best performance.
- Improve Performance: Identify areas for improvement and implement corrective actions that address challenges and support growth opportunities.
- Collaborate Across the Business: Share effective practices, competitive intelligence, business opportunities, and branch needs with other branches and corporate teams.
- Support Customers & Employees: Address customer and employee satisfaction issues promptly, professionally, and with a solutions-focused approach.
What We Offer:
- Competitive Wages and Benefits: We offer a comprehensive compensation package that includes competitive wages and benefits.
- Opportunities for Advancement: We invest in employee growth and provide opportunities for advancement and professional development.
- Safe and Supportive Work Environment: We prioritize the well-being of our employees and customers through safe, organized operations.
- Dynamic Team Culture: We encourage collaboration, accountability, innovation, and teamwork.