The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.
Salary range is 135K-165K plus bonus, car allowance & benefits depending on experience.
ESSENTIAL FUNCTIONS:
- Exceed customer expectations by providing highest possible service quality to customers.
- Optimize branch transactions, increase sales and decrease costs.
- Optimize staffing productivity to assume best use of all resources.
- Responsible for strong growth within designated geographical area and maximal utilization of business potential.
- Continuously strive for high productivity, competitive efficiency and best quality.
- Fully adhere to all defined policies and standards and to local law.
- Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
- Prepare yearly local budget including investments and staffing.
- Develop and expand customer relationships together with sales.
- Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
- Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
- Ensure company's Code of Conduct is fully enforced and followed by employees.
- Financial Management: AR (Accounts Receivable), AP (Accounts Payable).
SUPERVISORY RESPONSIBILITIES:
- The incumbent will directly and/or indirectly supervise up to 10 employees.
QUALIFICATIONS:
- Demonstrated strategic thinking and planning skills, with the ability to translate strategy into actionable operational plans and drive execution.
- Proven leadership and people management experience, including recruitment, training and development, coaching, conflict resolution, and performance management.
- Strong interpersonal and communication skills, with the ability to communicate effectively in both open and confidential settings.
- Sound decision-making capabilities with a high level of accountability and ownership.
- Results-driven with a strong customer-focused mindset.
- Ability to collaborate cross-functionally and coordinate resources across teams and organizational boundaries.
- Serves as a role model aligned with corporate values.
- Highly organized with strong time management skills.
- Excellent written and verbal communication skills.
- Detail-oriented with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
- Self-motivated and capable of working both independently and as part of a team.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree preferred.
- Minimum of five (5) years of managerial experience.
- Minimum of ten (10) years of experience within the freight forwarding industry.
- Strong financial acumen, experience managing P&L.
- Experience across air, ocean, and supply chain/logistics operations.
- Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.
- Experience with CargoWise is a plus.
- Additional international language skills are a plus.