Oversees and executes on Acme's safety policies and procedures; Participates in the interviewing, hiring, training and termination of employees; Developing and assessing individual performance through observation and measurement, and handles corrective actions as needed; Address customer and employee satisfaction issues promptly; Oversees and reviews employee timesheets via the Company's time keeping system to ensure missed punches, overtime and time off requests are addressed and managed; Develops programs and protocols that promote teamwork, skills-building and positive morale within the branch, the region and companywide; Provides prompt and regular communication regarding all vital branch-specific information to Regional Manager as needed or requested; Collaborates across Outside Sales Team in developing opportunities for training, marketing, and sales presentations to their account base; Present product demonstrations as necessary to both customers and Acme Teams; Track and timely respond to all customer sales inquiries and concerns and resolve by any means necessary to ensure a high level of customer satisfaction and maintain customer relationships; Participate in sales and marketing events; Provide education to existing and prospective customers regarding the variety of products and services that Acme provides; Maintain awareness of company pricing, service opportunities and sales guidelines; Take all necessary steps to ensure customer satisfaction and store profitability by proactively identifying and recommending additional items a customer may need; Proactively communicate any discovered inventory or pricing discrepancies directly to Management and Purchasing; Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits; Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources; Acts and works according to Company culture and as an ambassador to the Company's brand, services and values; Performs other duties as assigned by the Regional Manager. Executes on Acme's policies and procedures regarding all matters concerning day-to-day branch operations and counter sales activities; Develops forecasts, financial objectives and business plans and determines the nature of profitable versus non-profitable branch business through precise decision making and trend analysis; Fosters and develops strong relationships with Company's customers and vendor partners; Oversees sales counter activities and customer satisfaction, including assuring daily maintenance of invoice queue and backorders, maintenance of will call, as well as filling in on various tasks as needed; Oversees warehouse activities, including assuring daily efficiencies are met in receiving, order pulling and product delivery, etc.