Branch Manager - Allentown Office

Full-time position currently available in Allentown, PA. Join QNB Bank as a Branch Manager at our Allentown Office where you will lead a dynamic team dedicated to unparalleled customer service. This onsite position provides an exciting opportunity to influence branch operations while fostering a customer-centric culture. You will be at the forefront of problem-solving in the banking industry, empowering your team to deliver excellence and integrity in all interactions. In this role, you will drive forward-thinking initiatives that enhance customer satisfaction and strengthen community ties. Collaborate with passionate professionals in a vibrant environment that values innovation and empathy, ensuring your contributions have a meaningful impact. Your leadership can make a difference in our customers lives, creating rewarding experiences every day.

You will have benefits such as:

Medical Dental Vision 401k Life Insurance Health Savings Account Flexible Spending Account Competitive Salary Paid Time Off

Be part of a team that strives for excellence and is committed to making a positive difference in the community. Apply today and help shape the future of banking at QNB Bank in Allentown, PA.

Your Role as a Branch Manager - Allentown Office

As the Branch Manager at QNB Banks Allentown Office, you will be responsible for overseeing daily branch operations while ensuring a customer-focused environment. Your day-to-day tasks will include:

• Managing and mentoring branch staff
• Foster teamwork and promoting professional growth
• Engaging with customers directly, addressing their needs, and resolving issues promptly to enhance satisfaction and loyalty
• Monitoring branch performance metrics and implementing strategies for improvement
• Ensuring compliance with banking regulations and internal policies, maintaining the highest standards of integrity and excellence
• Actively participating in community outreach, building relationships that strengthen our brand presence
• Maintaining an energetic atmosphere that encourages innovation and collaboration among team members

Regular meetings with your team will help keep everyone aligned with QNB Banks core values and objectives.

Are You a Good Fit for This Position?

To be successful as a Branch Manager at QNB Banks Allentown Office, candidates should possess strong leadership and interpersonal skills to inspire and motivate a high-performing team. Proficiency in financial products and services is critical, as is the ability to generate new business while maintaining sales and performance goals. Familiarity with tools for managing operations, such as performance tracking systems, will enable effective oversight of branch activities. Strong strategic thinking is necessary to develop and implement effective sales strategies while partnering with various lines of business to drive growth. Excellent communication skills are vital for engaging with customers, addressing inquiries, and responding to complaints professionally. Additionally, candidates should demonstrate a strong commitment to community engagement, actively participating in civic organizations and events.

Ensuring compliance with bank policies and fostering a customer-centric environment will help cultivate lasting relationships and promote overall branch success.

Knowledge and Skills Required for the Position

• A minimum of five years of leadership and/or supervisory experience in roles of increasing responsibility within a financial institution
• College or equivalent level courses in business banking or related areas of equivalent job-related experience
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
• PA Notary and Medallion Signature Certification
• Advanced knowledge of the Banks deposit products/services and lending policies and guidelines, as well as specific loan programs, qualifications, procedures, and policies to provide full deposit and loan services.
• Demonstrated independent decision-making skills, effective delegation, and leadership skills.
• Strong interpersonal communication and organizational skills necessary to conduct business development calls and identify, develop, and implement effective sales strategies to acquire new business opportunities and cultivate existing relationships.
• A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems.