Company Artivo Surfaces (ArtivoSurfaces.com) Position Title Branch Coordinator Department Customer Service Location On-site Reports to Customer Service Manager FLSA Status Hourly / Non-Exempt Employment Status Full-Time Pay $23.00 - $26.00 per hour Schedule Monday through Friday, 40 hours a week during normal business hours. Overtime may be needed. Travel Some off-site training, and some travel to help at or cover nearby locations when needed. Supervisory Responsibilities None The Branch Coordinator is a cross-functional role that splits time about evenly between customer service and warehouse operations at the branch. By supporting both areas, this position gives the location greater staffing flexibility, improves order accuracy and responsiveness, and helps deliver a seamless experience from first contact through delivery. The role directly supports customer satisfaction, operational efficiency, and the location's ability to meet changing business needs. Essential Functions: Customer Service (about 50%) - Answer customer phone calls and emails in a friendly, professional way.
- Listen to what customers need and suggest the right products for their project(s).
- Give customers prices, quotes, product details, and samples.
- Enter new orders into our computer system and make sure prices, amounts, and dates are correct.
- Take customer payments by card, check, or cash and record them correctly.
- Set up deliveries and let customers know where their orders are.
- Handle returns and solve customer problems. Ask your manager for help when needed.
- Answer questions about warranties and sales terms, and tell customers about current deals.
- Look for chances to help customers with more of what they need, and share sales leads with our outside sales team.
- Help customers at the will-call counter who come in to shop or pick up orders.
- Keep up with new products and product changes.
- Check customer information and keep records up to date.
Essential Functions: Warehouse (about 50%) - Unload trucks and check new shipments for damage.
- Drive a forklift and order-picker safely to load, unload, and move products.
- Scan new shipments, fill out receiving paperwork, and send it to the Inventory team.
- Scan and pull products from the shelves to fill customer orders.
- Build, balance, label, and wrap pallets so they are safe and meet the customer's, trucker's, or driver's requirements.
- Double-check every order before it leaves.
- Help fix any mistakes or missing items found when receiving or shipping.
- Put new products away in the right spots and help count inventory.
- Keep the warehouse clean, neat, and safe, and follow all safety rules.
- Learn where products are stored and how they are packaged.
- Work with your managers to make sure customers get great service from order to delivery.
- Share ideas that could make our work faster, easier, or better for customers.
- Help with other tasks as needed.
Knowledge, Skills and Abilities - Speak and write clearly, and build good relationships with customers.
- Use Microsoft Office (Excel, Word, and Outlook), and learn new computer systems and scanners.
- Safely use warehouse equipment like forklifts.
- Find problems and work out good solutions.
- Pay close attention to details, and do basic math for orders, counts, and payments.
- Stay organized, handle more than one task at a time, and move easily between office and warehouse work.
- Read and follow written instructions and safety steps.
- Learn about our products and how they are packaged.
- Work well with others, show up ready to work, and be honest.
Required - High school diploma or GED.
- Forklift certification, or able to get certified within 30 days of starting.
- Valid driver's license
- Good hand control for running machines.
Preferred - 2 or more years of warehouse experience, including forklift operation, or customer service or sales experience. We are willing to train the right person.
- Experience with stand-up reach forklifts and order-pickers.
- Experience working with the public; knowledge of retail or wholesale sales.
- Experience with inventory software and shipping paperwork.
Working Conditions & Physical Requirements You will work in both the office and the warehouse. The warehouse may have dust, fumes, damp areas, outdoor weather, moving machines, high places, and moderate noise. Safety gear, such as steel-toe boots and a safety vest, is required on the warehouse floor. In the warehouse, you will regularly lift up to 50 pounds and occasionally up to 70 pounds with help or lifting equipment. You will stand, walk, reach, bend, kneel, climb ladders, and use your hands. In the office, you will sit at a computer and talk on the phone for long periods. Good eyesight and hearing are needed, including seeing colors and judging distance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is not a complete list of duties. Employees may be asked to follow other job-related instructions and perform other job-related duties as assigned by their manager. Duties and requirements may change at any time, and may be modified to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. Employment with Artivo Surfaces is 'at will.'
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