Branch Administrator

Job Description

Position Summary: The ideal candidate will be able to operate independently as well as a member of a small team. This role will assist in performing a variety of daily tasks so that the team grows their business, runs smoothly, and meets service excellence standards. They will be responsible for confidential and time sensitive material.

Prior knowledge of warehouse concepts, practices and procedures is a plus. The ability to rely on experience and judgment to plan and accomplish goals with a wide degree of creativity and multi-tasking is expected. This role will report to the Business Manager and supports multiple managers company wide.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Perform daily invoicing of customer orders including scanning, mailing or emailing copies
• Process shipments and transfers for other locations
• Prompt communication with all other locations, corporate staff, and branch employees
• Update and maintain customer information including tax resale and credit applications
• Process cash and credit card transactions securely and maintain records
• Review orders and documents to ensure accuracy and advise of discrepancies
• Follow up and communicate with manufacturer and sales reps on order status
• Monitor and investigate inventory discrepancies to help with corrections
• Handle customer return paperwork and credit process while reviewing for accuracy
• Maintain a strong customer focus with constant communication between sales team and customers
• Coordinate with corporate HR to process paperwork for new hires

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of ERP systems a plus

Education and Experience:

• High School Diploma or equivalent
• 1-3 years' experience in an administrative role

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.

Job Type: Full-time

Equal Opportunity Employer: Disability/Veteran