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Branch Administrative Assistant

Insulation Distributors, Inc

Norton, MA

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JOB DETAILS
SALARY
$22.32–$27.93 Per Hour
SKILLS
Administrative Skills, Communication Skills, Construction, Customer Relationship Management (CRM), Customer Support/Service, Datasheets, Detail Oriented, Distribution Services, Establish Priorities, Lead Generation, Leadership, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Order Processing, Presentation/Verbal Skills, Sales, Telephone Skills, Warehousing, Writing Skills
LOCATION
Norton, MA
POSTED
9 days ago

Job Summary:

Compensation: $22.32 - $27.93 / hour

The Branch Administrative Assistant plays a pivotal role in providing exceptional customer service and administrative support to both internal and external stakeholders, including sales teams, warehouse staff, and customers. This position contributes to achieving branch objectives while maintaining a high standard of service.

Responsibilities/Duties:

  • Call Management:

  • Screen and handle incoming calls efficiently.

  • Order Processing:

  • Complete order entries accurately.

  • Assist in collecting Cash on Delivery (COD) orders.

  • Customer Support:

  • Address product and accessory inquiries from customers.

  • Send thank-you and follow-up letters as requested by Sales Representatives.

  • Administrative Tasks:

  • Organize the front office and maintain warehouse documents.

  • Oversee office supply orders.

  • Prepare and distribute promotional materials (e.g., flyers, swag).

  • Prepare Data Sheets for distribution to contractors.

  • Forward sales and customer information to Sales Representatives.

  • Coordinate delivery schedules with the Distribution Center (DC) Manager.

  • Assist with other duties beneficial to IDI.

Leadership Competencies:

  • Leads Self:
  • Communicates Effectively and Candidly
  • Drives for Results
  • Demonstrates Accountability
  • Takes Initiative
  • Collaborates

Qualifications/Skills:

  • Proficient in Microsoft Office tools (Excel, PowerPoint, and Publisher).
  • Familiarity with ERPs, CRM programs, and lead generation tools is advantageous.
  • Detail-oriented with excellent prioritization skills.
  • Professional phone etiquette.
  • Works Independently.
  • Strong written and verbal communication abilities.
  • Background in the building materials industry preferred.

Education and/or Experience:

  • Associate degree in business or related field preferred.
  • 1- 2 years of experience in customer service or equivalent work experience.

One of the core values at IDI is Family, and it shows in our benefits! From health coverage (medical, dental, vision) to a 401(k) with a company match, we take care of our team members. Enjoy paid time off for vacation and holidays, plus perks like life and disability insurance and an employee assistance program to support you when you need it most. We know that benefits are an important part of your compensation package, so we'll share full details on eligibility and benefits during the hiring process.

About the Company

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Insulation Distributors, Inc