Boot Straps Specialist - Part Time

BOOT STRAPS SPECIALIST - PART TIME

REPORTS TO: SR. BENEFITS LEAD

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

The Boot Straps Specialist is a part-time role for someone who has a genuine passion for helping others and wants to make a meaningful difference in the lives of our partners. This individual will help administer the day-to-day operations of Boot Straps, including supporting partners through the application process, coordinating requests for financial assistance, maintaining appropriate documentation, and helping ensure every partner interaction is handled with compassion, dignity, confidentiality, and care.

This role is ideal for someone who is highly organized and detail-oriented but, above all, has a heart for helping people.

Essential Duties and Responsibilities

• Serve as a compassionate point of contact for partners seeking assistance through Boot Straps.
• Guide partners through the financial assistance application process with empathy, respect, and discretion.
• Review incoming requests and supporting documentation for completeness and consistency with Boot Straps guidelines.
• Coordinate the review and approval process for financial assistance requests.
• Communicate with partners throughout the process and help ensure they understand next steps.
• Coordinate approved financial assistance and maintain accurate records of grants and payments.
• Protect the confidentiality and sensitive nature of partner information at all times.
• Maintain organized records and documentation to support the administration and compliance needs of the nonprofit.
• Track requests, assistance provided, and program activity to help measure the impact of Boot Straps.
• Partner with HR and other internal teams to increase awareness of Boot Straps and ensure partners know where to turn when they need help.
• Assist with fundraising efforts and initiatives that help strengthen the Boot Straps fund and expand our ability to support partners.
• Help develop communications and stories that demonstrate the impact of Boot Straps while protecting partner privacy.
• Identify opportunities to improve the partner experience and make the assistance process easier and more supportive.
• Support additional Boot Straps projects and initiatives as the program continues to grow.