Bookstore Operations Assistant

Summary:

• Location: Wellesley, MA
• Duration: 3 months

Responsibilities:

• Support daily operations of the bookstore.
• Provide front-line customer service to students, faculty, and staff, ensuring high levels of customer satisfaction.
• Receive, unpack, and stock textbooks; receive shipments in the system.
• Assist students with ordering textbooks, accessing digital bookshelf, and redeeming access codes.
• Coordinate textbook distribution, returns, and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
• Liaison with online book distributors and publishers as needed to troubleshoot orders and access codes.
• Address, resolve, or escalate student, faculty, and staff concerns.
• Maintain bookstore order and organization.
• Perform basic administrative tasks.
• Work independently and collaboratively in a fast-paced higher education environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to lift and move boxes up to 30-40 pounds.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to work flexible hours during semester start-up and peak periods.