Bookstore Operations Assistant

The Bookstore Operations Assistant supports the daily operations of the College Bookstore by providing excellent customer service to students, faculty, staff, and visitors. Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes.

Job Title: Bookstore Operations Assistant
Location: Wellesley Hills, MA, 02481
Duration: 03+ Months
Pay rate: $25.00/ hr- $29.00/hr on W2 without benefits

Summary:
The Bookstore Operations Assistant supports the daily operations of the College Bookstore by providing excellent customer service to students, faculty, staff, and visitors.

Main Bookstore Tasks:

• Support daily operations of the bookstore
• Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction
• Receive, unpack, and stock textbooks, receive shipments in the system
• Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes
• Coordinate textbook distribution, returns and exchanges
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester
• Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes
• Address, resolve or escalate student, faculty, and staff concerns
• Maintain bookstore order and organization
• Perform basic administrative tasks
• Work independently and collaboratively in a fast-paced higher education environment

Qualifications:

• Strong communication and interpersonal skills
• Ability to lift and move boxes up to 30-40 pounds
• Proficiency with Microsoft Office and basic computer applications
• Ability to work flexible hours during semester start-up and peak periods