| Location | Wellesley Hills, MA |
| Job Type | Contractor |
The Bookstore Operations Assistant supports the daily operations of the MassBay Community College Bookstore by providing excellent customer service to students, faculty, staff, and visitors.
Main Bookstore Tasks:
Support daily operations of the bookstore
Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction
Receive, unpack, and stock textbooks, receive shipments in the system
Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes
Coordinate textbook distribution, returns and exchanges
Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester
Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes
Address, resolve or escalate student, faculty, and staff concerns
Maintain bookstore order and organization
Perform basic administrative tasks
Work independently and collaboratively in a fast-paced higher education environment
Qualifications:
Strong communication and interpersonal skills
Ability to lift and move boxes up to 30-40 pounds
Proficiency with Microsoft Office and basic computer applications
Ability to work flexible hours during semester start-up and peak periods