Booking Manager-Fully Remote

Booking Manager

Davy Knapp Photography | Fully Remote | Full Time

$70k base, OTE $100,000

The Opportunity

Davy Knapp Photography has been creating heirloom portraits for families for 28 years. We photograph families and pets with the same level of artistry, and every portrait we deliver is meant to outlive the people in it. Our studio donates hundreds of portraits a year to community fundraisers. We believe in the work.

Our booking department runs on a steady flow of warm leads and a one-call close model. At our best, this team has booked 80% of the people it speaks with. We want that standard back, and we need a Booking Manager who has sat in the closer's seat, knows what it takes to perform at that level, and is ready to make other people that good.

This is not a step into management from customer service. This is a sales closer who is ready to lead.

What This Role Is

You lead a team of about 4 +/-  reservation specialists who convert warm leads into booked portrait sessions and collect a deposit on every booking. This is a sales department, not customer service. The team's job is to book the appointment and secure the deposit on the first call, every time.

You are a working manager. At the current team size, you are on the phones for part of your day and coaching the rest. As the team grows, that ratio inverts: coaching becomes most of the job, and phone time is what you do once your people are handled.

You will also own the systems behind the team: Pipedrive (our lead CRM and pipeline), JustCall texting, RingCentral phones and company chat, and the sales AI employee documents we maintain in Claude. You will have a hand in implementing marketing campaigns and promos.

Today's biggest challenge isn't closing. It's reaching people. Call screening and spam filtering have made it harder to get a live conversation, and we want someone who attacks contact rate with data, testing, and cadence, not just better scripts.

How Your Week Breaks Down

• 40% on the phones: live calls and follow-up with leads and clients
• 25% coaching: call reviews, 1:1 scorecards, daily huddles
• 20% systems and data: Pipedrive, reporting, contact-rate and conversion analysis
• 15% recruiting and training new reservation specialists

You will run daily mini-huddles via Google Meet, hold weekly 1:1 scorecards with each specialist, conduct call reviews, manage scheduling, handle escalations, analyze call center data, and report results to ownership daily, weekly, and monthly.

You Are

A closer first. You have carried quotas, hit them, and can describe your performance in numbers: booking rate, show rate, calls per hour, conversion rate. You have coached someone from struggling to strong and can walk through exactly what you did, step by step. You do not wait to be told what to do. When your team's numbers slip, you listen to the calls before you look for another explanation.

You are warm on the phone and direct in a coaching conversation. You can hold a hard standard with someone you like. You give feedback on the single highest-leverage fix, not everything at once. You believe skill is built through reps and feedback, not talent and motivation.

You understand the families we serve. They are busy, skeptical of unknown callers, and often driving a long way to our studio in Amarillo. They are worth every ounce of effort it takes to get them through the door.

You Will Thrive Here If

• You have led a remote phone sales or call center team and can describe how you coached underperformers specifically
• You are comfortable asking for money yourself and modeling that for your team without apology
• Leadership to you means deliberate 1:1s, real call reviews, and a data dashboard you own
• You take feedback on Monday and implement it by Tuesday
• You want to build something (a team, a culture, a standard), not just maintain it

This Is Probably Not the Right Fit If

• Your recent management experience is in customer service, not sales
• You have not personally carried a quota in the past year
• You are not technically savvy
• You have not directly hired or fired people yourself
• You have never managed a remote team
• You manage through relationships and energy rather than numbers and call reviews
• You find it awkward to address underperformance with someone the team likes

Qualifications

• Proven track record in outbound phone sales with demonstrable numbers. Booking rate, close rate, conversion rate. Name them.
• Call center or phone sales team management experience. Mandatory.
• Minimum 8 years in sales, with at least 3-5 years in a leadership role
• Experience coaching to specific skill gaps, not general motivation
• Tech fluency across Microsoft, Apple, and Google tools. Our specific systems are learnable if your fundamentals are strong.

Tools You Will Use Daily

Pipedrive, My Stratus (Studio Plus), RingCentral, JustCall, Google Meet, Slack, Claude, Indeed

What We Offer

• $70k base salary plus monthly and annual performance bonuses tied to outcomes
• OTE $100,000
• 40-hour work week, Monday-Friday
• Fully remote
• 80 hours paid time off
• Reimbursed high-speed internet
• Health Insurance
• 401(k)
• A tight-knit team that believes in accountability, positivity, and doing the work